Systems Engineer Technical Support

Kwabena Asamoah

***** ***** ******

Sterling, Va 201164

********@*****.***

OBJECTIVE

To obtain a position providing technical support, system administration, and network administration in which I can utilize my education and technical skills in order to support network systems.

TECHNOLOGY SKILLS & QUALIFICATIONS

● Operating Systems: Vista, Windows, Novell Netware

● Software Programs: Word, Adobe Photoshop, WordPerfect Corel, Lotus 123 Navigational Certifications: GPS & GIS Systems, Technologies & Applications, A+, Microsoft Certified Systems Engineer (MCSE), MicrosoftCertified Profession (MCP), Cisco (CCNA)

EDUCATION

● Stratford University, Falls Church, Va

Master of Business Administration (MBA)

● Westwood College, Annadale, Va

Bachelor of Science: Information Technology

Specialized in Network Management

PREVIOUS CERTIFICATIONS

● Navigational Certifications: GPS & GIS Systems, Technologies & Applications, A+

● Microsoft Certified Systems Engineer (MCSE),

● Microsoft Certified Professional (MCP), Cisco (CCNA) PROFESSIONAL EXPERIENCE

● Fortune International IMEX, Sterling, VA

● Independent Contractor

Prepared documentation to meet packing specifications, compliance regulations and laws

Investigated and planned the most appropriate shipment routes

Arranged appropriate packing, taking account of climate, terrain, weight, nature of goods, cost, and delivery

Negotiated contracts, transportation and handling costs Business Owner, Apartment Rentals 2010 - Present Accra, Ghana

● Manages property listings and ensures accurate and appealing descriptions.

● Screens potential tenants through applications, credit checks, and references.

● Negotiates rental agreements and ensures compliance with leasing laws and regulations.

● Maintains properties in good condition through regular inspections and repairs.

● Handles tenant inquiries, complaints, and maintenance requests promptly.

● Collects rent payments and enforce late fees or eviction processes as needed.

● Markets available units through various channels to attract new tenants.

● Keeps detailed records of financial transactions, expenses, and tenant communications.

● Stays updated on market trends, rental laws, and best practices in property management.

● Builds and maintains positive relationships with tenants, vendors, and local authorities.

Net 2000 Computers, Hendon, Va 2006-2010 Junior Network Administrator

● Maintained computer hardware and software of the company’s computer network, monitored active network equipment and monitoring network performance

● Deployed, maintained and troubleshot mail servers, application servers, DHCP servers and modems

● Ensured proper working of all equipment

● Produced networking productivity reports, plans and issues for higher management

Lucent Technologies, Fairfax, Va

Junior Network Administrator

● Provided technical support and network administrative services for three NT servers for clients

● Established trust relations and set up remote access services (RAS) for the company users

● Performed detail detail account analysis and prepare month and year closing entries

● Installed and managed network conductivity at client site

● Supervised and managed Window NT application servers and networks

● Created user account login script, maintained user accounts and domains

● Archived monthly audit guidelines, file restoration, and disaster recovery

● Help to install operating system and other software for company clients

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