Customer Service Security Officer

Fabienne P. Pluviôse

**** **** ** *** #****, Tampa, FL 33675

941-***-**** *********@*****.***

Professional Summary

Energetic and reliable professional with over 20 years of experience in security, customer service, legal support, and delivery logistics as well as leadership skills and great team work. Demonstrates strong communication, organization, and leadership skills across high-pressure environments. Known for providing exceptional client service, maintaining safety, and ensuring timely execution of responsibilities.

Key Qualifications

● Excellent customer service and conflict resolution skills

● Strong leadership and supervision experience

● Highly organized, dependable, and adaptable

● Proficient in Microsoft Office, Westlaw, and Internet research

● Experience in legal documentation, delivery logistics, and facility security Education & Certifications

Associate Degree in Paralegal Studies

Brown Mackie College – Miami, FL Graduated February 2012 Relevant coursework: Business Law, Legal Research & Writing, Civil Litigation, Family Law, Contract Law, and Criminal Law

Professional Experience

Amazon Delivery Driver / Fleet Technician

DTP7 – Seffner, FL June 2023 – Present

● Delivered packages on schedule, ensuring accurate and secure delivery to customers

● Maintained delivery vehicle, including inspections, refueling, and minor repairs

● Provided friendly and responsive customer service

● Logged delivery activities and collaborated with dispatch teams as well as supervising and assisting my peers and the team in the cleaning and return of Ford vans and EDV and Step Vans in driving conditions.

Corporate Security Officer / Receptionist / Customer Service Agent Watchdog Security LLC / OSA Global Security / Delta Five Security / Allied Universal Various Locations – FL 2017 – 2021

● Patrolled commercial, residential, and airport properties to ensure safety

● Operated surveillance systems and reported incidents

● Greeted guests, monitored access points, and handled customer concerns professionally

● Supervised team as well as peers and secured high-value assets during events or displayed setups

Security Officer / Customer Service

Turning Point Community Programs / Manatee Memorial Hospital – Bradenton, FL 2019

● Patrolled premises and responded to emergencies as well as assisted the police onsite

● Supervised team as well as Monitored camera feeds and documented daily reports

● Ensured safe and secure environments for patients, visitors, and staff Legal Assistant / Receptionist

Law Office of Donnette Russell-Love, P.L. – Miami, FL Jan 2012 – Apr 2012

● Drafted legal documents including briefs and affidavits

● Organized legal files and provided administrative support to attorneys

● Assisted with immigration and family law case documentation Customer Service Agent

Alamo, National, Enterprise Rental Car – Ft. Lauderdale, FL Feb 2008 – Apr 2009

● Delivered exceptional service, resolving customer issues quickly and efficiently

● Supervised team as well as assisted during peak service times to ensure customer satisfaction

Skills

● Great Leadership Skills

● Microsoft Office Suite

● Legal Research (Westlaw)

● Conflict Resolution

● Surveillance & Incident Reporting

● Vehicle Maintenance

● Multitasking & Time Management

● CPR Certified

● EDV Certified (Electrical Vehicle Amazon)

● CTV Certified (Commercial Vehicle Amazon)

Contact this candidate