Customer Service Case Manager
Resume:
Bernard Kelly III
RESUME
Burlington, MA *****
*******@******.**
Looking for a position that I can settle into & do well. Tired of bouncing around trying to figure out what I do best.
Important also to work for a company that shares my values, as to be as present as possible. Authorized to work in the US for any employer
Work Experience
Target Tech
MarketSource - Wilmington, MA
April 2023 to Present
Sales/Customer Service, diagnosing phone & other device tech issues, & correcting the issue. Upsetting, pitching protection plans, & just being helpful in general. Perform screen protector replacement, & fitting. I am very knowledgeable about phones & devices. Key holder. Sales Rep
T-Mobile - Billerica, MA
January 2020 to February 2023
• Open/Close procedures performed during shift
• CUSTOMER SERVICE - Make a 15 minute friend, upsetting, & tailoring a pitch.
• Facilitate sales with custs, using Tapestry, and all other necessary applications BUNDLE in accessories, and companion devices utilizing questions and quote sheets
• Complete all trainings in a timely manner
• Keep the store clean
• Key holder
Case Manager
Lowell House - Tewksbury, MA
January 2017 to December 2019
* Case Manager
*Make treatment plans
*Advocate for clients
*Make referrals
*Remove any barriers for clients to sustain recovery
*Help Clients with health insurance needs
*Help Clients obtain legal documentation
*Find permanent housing
*Enter client info into Credible
*Approve passes
*Put client's on restriction when not following the programs rules and regulations Case Manager
Transitions - Tewksbury, MA
January 2014 to December 2017
• Advocate for recovered
• Treatment Plans
• Run groups
• Run family sessions
• Log group notes into E Systems
• In constant contact with clients Lawyers and PO's
• Approve passes
• Enter any and all client interaction into E Systems
• Call in med refills to pharmacy
• Administer meds MAP certified
• Help Clients obtain SNAP benefits
• Helps Clients obtain health insurance
• Find long term treatment facilities
Foreman/Sales
Carrillo and Sons Construction - Lowell, MA
January 2002 to December 2014
*Run job sites of 10 or more men
*Labor
*Demolition
*Carpentry
*Customer Service
*Facilitate sales of jobs, by meeting with cust, building relationships, meeting the custs wants and estimating a fair price
Education
CRLA Level 1 Certified in Psychology, child psychology MALDEN HIGH SCHOOL - Malden, MA
1996 to 2000
Skills
• Self-Motivated and Reliable
• Detail and Goal Oriented
• Highly Organized
• Exceptional Customer Service Skills
• Consistent in meeting deadlines
• Exceed in fast paced environment and work great under pressure
• Quick learner
• CPR/AED certified
• CRLA Level 1
• Construction Management
• Carpentry
• Case Management
• Construction
• Drywall
• Trim Carpentry
• Social Work
• Salesforce
• Adult education
• Case management
• Data entry
• English
• Social work
• Account management
• Analysis skills
• Sales
• Inside sales
• Sales management
• Customer service
• Software troubleshooting
• Outside sales
• Order fulfillment
• Merchandising
• French
• Spanish
• IT
Certifications and Licenses
AED Certification
CPR Certification
CRLA Level 1
September 2018 to Present
It sounds like a great opportunity, where I could hit the ground running. I enjoy human services, & I really enjoy people.
Contact this candidate