Data Entry Customer Support

KAVUNTAE MATHIS

Grantville, GA • 706-***-**** • **********@*****.***

Professional Summary

Detail-oriented and reliable professional with 3+ years of remote experience in resolution coordination, data entry, and customer support. Skilled at organizing workflows, preparing documentation, and analyzing data to solve problems efficiently. Seeking a remote role in operations, data entry, or administrative support — preferably non-phone — with growth potential. Focused on contributing to a positive team environment while building a foundation for long-term success.

Core Skills

Data Entry & Document Management

Remote Collaboration Tools (Zoom, Slack, MS Teams)

Email and Chat Support

Organization & Task Prioritization

Problem-Solving & Process Improvement

Attention to Detail

CRM & Database Software

Microsoft Office Suite (Word, Excel, Outlook)

Adaptability & Time Management

Professional Experience

Senior Resolution Coordinator (Remote)

Walmart – Remote, GA May 2023 – Present

Managed case resolutions with a 90%+ accuracy rate, ensuring documentation met strict quality standards.

Handled escalated cases through email and internal systems, reducing resolution times by 20%.

Developed written responses and documentation for customer claims, adhering to company guidelines.

Created detailed reports for management review, identifying trends in resolution data.

Supported cross-team collaboration to improve internal workflows and reduce repeat issues.

Customer Care Specialist (Remote)

Hilton Hotels – Remote, GA Apr 2022 – Oct 2022

Processed guest account updates, special requests, and claims using digital systems with a focus on accuracy.

Collaborated with other teams to resolve issues efficiently via email and internal chat.

Maintained thorough records of all cases, contributing to overall service consistency.

Call Center Representative (Remote)

Nike – Remote, GA May 2021 – Dec 2021

Provided exceptional support for customer orders and product inquiries, focusing on issue resolution via chat/email.

Recommended process improvements that enhanced the team’s workflow.

Maintained strict data privacy standards when handling customer information.

Education

Bachelor of Business Administration, Business Management

Point University — West Point, GA May 2021

Certifications

Lean Six Sigma White Belt

Contact this candidate