Customer Service Front Desk
Resume:
Shelbee Jones
Bon Aqua,TN 37025
I'm Shelbee Jones. I was born and raised in Ogallala, NE. Im married and have a 7
-year -old son, we recently moved to TN for better job and living possibilities. I've had various job jobs in the last 6 years ranging from customer service, hospitality, housekeeping, leadership, and managing large social events. I'm skilled in delivering the best customer service, leadership, and care to clients and patients. I'm organized and reliable. I'm a great home taught cook and baker who has served at a rehabilitation center for 3 years, and also coordinated many farmers market events and planned birthday parties, bridal showers and weddings. I am an extrovert and have a humorous and welcoming personality who can get along with everyone.
EXPERIENCE
August 2017- November 2023 Front Desk Agent Ogallala, NE 69153 November 2023- March 2024 Front Desk Assistant Manager Ogallala, NE 69153 March 2024-September 2025 Indian Hills Manor- Cook/ Dietary Aide Ogallala,NE 69153 November 2025- Current Nellie Home and Office Cleaning Bon Aqua, TN 37025 Managed customer questions and concerns to complete satisfaction. Addressed and welcomed a large volume of guests to business per day, improving overall customer service and engagement.
Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues. Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Arranged special accommodations for guests to maintain optimal satisfaction. Holiday Inn Express- Ogallala, NE
January 2018- March 2024
Front Desk Attendant
Managed front desk, greeting visitors .
Education
Ogallala Senior High School, Ogallala, NE — Generals August 2012- May 2016
Studied general studies and graduated in 2016
Fortis Institute, Antioch, TN — Medical Assistant August 2016- May 2017
Studied Clinical Procedures, Data Input Analyze.
SKILLS
People Person
Computer Skills
Organization
Communication
Extrovert
Baking/Cooking
LANGUAGES
English
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