Data Entry Customer Service
Resume:
Brenda Rivas
Remote data entry
El Campo, TX ****7
************@*****.***
Professional Summary
To learn the various levels of operations that keep a business running smoothly through proper training and experience to become an asset to the company.
Authorized to work in the US for any employer
Work Experience
Insurance Verification/Claim Specialist
MidCoast Medical Clinic-El Campo, TX
July 2021 to May 2025
• Verify patients insurance eligibility per phone and websites.
• Review denied insurance claims and make corrections and refile claims to insurance.
• File, copy, fax, email, post charges for procedures, enter diagnosis codes per providers into patient accounts.
• Bilingual, translated for patients when needed.
Customer Service Representative
HD Supply-New Braunfels, TX
January 2015 to April 2020
Create over the phone orders and quotes for customers, confirm with customer that account information is correct, track orders per our tracking numbers or per UPS, FedEx, or other 3rd party freight delivery companies. Create return of damaged or incorrect items ordered and reorder correct items for customer. Offer sale items to customer from our monthly sale fliers, fax forms to customer or corporation to obtain authorization when necessary to release orders or quotes, transfer calls to appropriate persons or departments when necessary for further assistance. Place orders for English and Spanish speaking customers. Cisco WebEx, 10 key, Outlook.
IVD - Insurance Verification Clerk
The Scooter Store-New Braunfels, TX
August 2008 to March 2013
Verify insurance information for each customer, enter into database all the customer's insurance benefits and how the insurance will cover the Power Wheel Chair, Scooter, or other items that the customer would be interested in purchasing, also confirmed that insurance information is correct for billing purposes, help train new employees. I also worked in the Service department for a few months, where I was responsible for verifying customers insurance and initiating authorizations, referrals, and RX requests from referring physician for the purpose of servicing and repairing the power wheelchair, scooter or chair lift of the customer. I was required to enter customer specific information into the database for the parts required to service the units so that they would then be ordered and taken to the customer's home to repair the unit. HIPPA privacy and confidentiality rules were also very important to follow. Microsoft word, Outlook. Front Office Receptionist/Insurance Verification Clerk Neurology Clinic of Central Texas-New Braunfels, TX October 2000 to July 2008
Enter patient information into computer, make patient charts, verify patient insurance, obtain referrals and authorizations for visits and office procedures for patients, also posted daily charges and payments on day sheets and into computer accounts on a daily basis, posted insurance payments and write-offs into patient accounts, balance out and print daily reports for each doctor, bill insurances for patient visits and procedures, make copies, fax, file, answer multi-line phones, take messages, confirm and schedule patient appointments, update medical information in patient accounts and charts, 10-key, customer service in person and over the phone, translate for Spanish speaking patients. HIPPA privacy and confidentiality rules were also very important to follow. Microsoft word, Outlook. Education
Certificate of Completion in Medical Administrative Assistant Texas Lutheran University-Seguin, TX
May 1999
High school or equivalent in Basic
Southland High School-Southland, TX
Skills
• Customer Support
• Medical Office Experience
• Bilingual
• Customer Care
• Outlook, Microsoft, 10 Key, Excel, Multi-line phones, (10+ years)
• Insurance Verification
• Medical Scheduling
• Customer Service
• CSR
• Call Center
Additional Information
Bilingual.
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