Customer Service
Resume:
KATHRYN (KEADY) ROWLEY
************@*****.*** 317-***-**** Fishers, IN 46038
Summary
Dedicated and detail-oriented student with experience handling confidential information and providing excellent customer service in busy environments. Skilled in managing office tasks, such as scheduling, email communication, and record-keeping, using Microsoft Office Suite. Committed to fostering an inclusive environment and supporting the diverse needs of the Indiana University community.
Skills
Excellent Communication
Customer Service
Organization and time management
Proficiency in Microsoft Office Suite, specifically Word, Outlook, and Excel.
Worked in several different databases and learn new ones easily
Flexibility
Experience
Picklr-Noblesville
General Manager
November 2024-Present
Life Time Castle Creek
Pickleball Manager
April 2023-November 2024
Manager of 19 employees
In charge of programming, inventory, scheduling of staff, scheduling of events, member retention and acquisition
Responsible for general operations: Vendors, payroll, ordering of all supplies and Pro Shop items
Social Media Posts
Managed 4-9 employees.
In charge of all scheduling of programming within two different databases
Member retention and acquisition
Running leagues and events
Scheduling of employees and pay roll
Hamilton County Probation/Pretrial
Clerical
2015-April 2023
Clerical for the Drug Court Team and coverage for all clerical in the Probation department.
Helped start the Pretrial Release Program and was responsible for all clerical duties within that organization
Education and Training
American Public University
Bachelor of Science in Human Development and Family Studies
2016
Accomplishments
Received exceeds expectations on all reviews while at Hamilton County
Was the Pickleball Life Time Staff of the month twice across all 250 clubs
Maintained top 18 clubs or better throughout my entire tenure with Life Time
Recommended and sought out for my last two manager positions
Contact this candidate