Information Technology Customer Service

CURRICULUM VITAE

Felistah is a graduate with a Bachelors of Science in Information Technology (ICT)

from Jomo Kenyatta University of Agriculture and Technology, with a Post graduate Diploma in Financial Management from Moi University, an International Trade Specialist Certified by International Finance Corporation ( IFC) UK and International Chamber of Commerce (ICC), a certificate holder of Young Africa Leadership Initiative (YALI) and Film & Media Production at Youth Film Platform and Meqashe Plus Artistry.

SKILLS AND EXPERTISE

Over my years of service, I have gained experience and expertise in the following areas:

Hospitality Services

Community service, project planning and coordination.

Administration.

Youth Training, Mentorship and Capacity Building.

Corporate leadership and management.

Marketing and Sales Supervisory.

Customer Service and Relations

Banking and Trade Finance.

EDUCATION BACKGROUND

WORKING EXPERIENCE

2023 Life Church International

Certificate in Leadership Management

2016 - 2017 Meqashe Plus Artistry Youth Film Platform

Certificate in Filming and Media Production

2015 - 2016 Young African Leadership Initiative

Certificate in Leadership & Strategic Planning

2014 - 2015 International Finance School, UK

Certificate in International Trade Finance

CeMentor 600, International Chamber of Commerce

2004 - 2009 Jomo Kenyatta University of Agriculture and technology (JKUAT)

Bachelors Degree of Science in Information Technology

Diploma in Information Technology

2021 - 2024 Project Manager, Beyond Odds Women International

- Lead the Organization Projection Plans, Review of the same and ensuring all plans operate within set timelines and goals.

- Work hand in hand with the Programs Coordinator to ensure the Organizations Operations and Activities run smoothly as Projected as well as come up with the Organization Calendar of Activities.

- Lead in the process of Curriculum Development for the necessary project plans.

- Present on Organizations Milestones to the Board during set Quarterly Board Meetings as well as the Annual General Meetings and timely update the Board on any issue that requires the Board to address.

- Meet production goals and quality requirements as set by management and adhere to the organization policies and procedures. 2018-2020 Global Peace Chain Ambassador, Global Peace Chain

- Perform administrative work that pertains to official communication and documentation.

- Act in the capacity of Programme Coordinator for Global Peace Activities and Programme.

- Represent Global Peace Chain at domestic and national level and Assistant Country Director to Organize National Peace Summit.

- Engage media stations and young people to positively contribute towards solutions of achieving a peaceful society and peace keeping missions.

- Connect people from all kinds of backgrounds e.g. religious, cultural and different sectors under one roof to address matters of peace and co-existence.

2017-2018 Team Leader, Smollan Kenya Ltd (HMD Nokia)

- Representatives and Brand Ambassadors.

- Ensure product availability throughout the sales channels and effective compliance in handling sales.

- Perform market analysis and do weekly and monthly reports.

- Supervise In store activations and product training to brand ambassadors and retailers.

- Maximize sales by expanding market share and product distribution to all outlets within the region.

-Plan route map and calls for the sales representatives as well as allocate outlets to all the brand ambassadors.

2016 - 2017 Administrator, Meqashe Plus Artistry

- Perform all administration duties and relevant communications that pertains to Human Resource and the Organization.

- Finance Administration (Handling school fees, Bank account, payments).

- Handling school motivation programmes and expansion support programmes.

- Development of stories and script writing and professional Media Contents ( Photos, TV contents, Video Recording).

- Acting and Film directing, film production and editing.

- Analyzing movie content to fit to customer’s needs and structures. Filming Projects Coordination:

- Coordinating the cast and the crew in preparation of all scene sessions.

- Ensuring smooth flow of communication from the producer, to the crew and finally to the cast as well as props and costumes needed for production are well set and in proper order.

- Plan for all provisions required for the production, arrange on the logistics and ensure they are provided in time and within the budget. 2014 - 2016 Trade & Agri Business Financial Advisor, Vacid Africa& Global Fodder Solutions

- Development of financial programs and supporting clients in seeking financing options for

their projects.

- Developing and delivering training programs for VACID Africa/Toyota Academy

programs.

- Supporting Value Chain Finance options for VACID Africa and its clients in consulting and

support services.

- Supporting field activities in training farmers and service providers on animal nutrition, feed formulation and hydroponics. 2008-2013 International Trade Finance Officer

- Charged with establishment trade finance department in a new branch in South Sudan.

- Training bank staff in trade matters and risks associated with trade environment and

operations.

- Reviewing trade procedure, information and approval procedures to increase operational

effectiveness.

- Analysis of a new market (South Sudan) and developing engineered products customized

to fit to their needs.

- Actively involved in system change over, data collection, analysis and roll over.

- In charge of customer relations, resolving customer complaints and people within

operations.

- Reconcile accounts in relation outstanding guarantees LCs and Documentary Collections.

- Ensure collection of revenues on quarterly basis in relation to all trade products.

- Track of shipping documents and advise clients on the same.

- Scrutinizing shipping documents thereby ensuring compliance and adherence to

international trade regulations.

- Client visits and Client Relations Services

REFEREES:

Ms. Millicent Wayua,

Beyond Odds Women International,

P.O. BOX 741**-*****, Nairobi, Kenya.

Tel: +254-***-***-***

Dr. Wycliff Mose

Country Director Global Peace Chain Kenya.

Tel: +254-***-***-***

Email: ***********@*****.***, *****.***@*****.***

Mr. Chris Mwaura

Team Leader – International Trade Finance, CfC Stanbic Bank. P.O. Box 728**-*****,

Nairobi, Kenya.

Tel: +254-***-***-***

Email: ********.******@*******.***

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