Customer Service Representative

Alexandria Lawrence

**********************@*****.*** 678-***-**** Covington, GA

Remote Customer Service Representative

Professional Summary

Energetic and adaptable customer service pro with 4+ years in fast-paced retail and food service roles. Known for resolving issues with empathy and efficiency, thriving independently and in team settings. Ready to launch a remote customer support career, leveraging strong communication, tech savvy, and remote work readiness.

Technical & Remote Skills

• Microsoft Teams, Zoom, Google Workspace

• CRM basics: Zendesk, HubSpot (eager to learn)

• Typing: 45+ WPM

• Remote tools: Reliable internet, dedicated workspace

Professional Experience

Champs Sports – Customer Service Lead

Sep 2022 – Jun 2023, Covington, GA

• Guided daily customer interactions, resolving 50+ inquiries per shift.

• Improved customer satisfaction by 15% through empathy and problem-solving.

• Trained 5 new staff with performance-focused onboarding.

Dairy Queen – Customer Service Representative

Aug 2019 – Apr 2022, Covington, GA

• Processed orders quickly and accurately in a high-volume environment.

• Handled complaints professionally, ensuring 90%+ customer approval.

• Collaborated with team to maintain fast service during peak hours.

International Preparatory Academy – Infant Care Provider

Dec 2023 – May 2024, Covington, GA

• Provided nurturing care and maintained safety for infants, including feeding, diapering, and rest supervision.

• Built trust-based relationships with families through regular developmental updates.

Education & Certifications

Columbia High School – High School Diploma

Decatur, GA, 2023

• GA Best Certified 2022-2023

• BLS Provider 2022

• Certificate of Achievements as an Athlete, S.C.O.R.E 2021

• The National Society of High School Scholars 2020

Soft Skills

• Empathy & Conflict Resolution

• Multitasking

• Time Management

• Remote Adaptability

• Peer Coaching

Contact this candidate