Customer Service Representative
Resume:
Kamariah Torain
Kamariah Torain
Denver,Co 80247
*********@******.***
Driven customer service representative with excellent leadership and problem solving abilities, striving to provide excellent customer service . Highly organized and proactive with a solid understanding scheduling actions and adjusting routes and prioritizing issues . Dedicated to efficiency and reliability in person work and collaborations.
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Experience
Invictus / Private security supervisor
April 2024 - PRESENT, Denver
●Oversaw and patrolled premises during business hours and after to ensure the building and parking garage are completely secured
●opened and secured the offices or conference areas based off of building scheduling
●Monitored surveillance equipment and inspect buildings for and safety hazard and security breaches
●Maintained and Trained 7-10 employee at a time.
Amazon Flex / Flex Delivery Driver
January 2021 - PRESENT, Denver
●maintained safety equipment at all times within warehouse zones .
●Deliver anywhere from 40-100 packages a day within a 3 hour to 5 hour window
●maintain a excellent customer services rating
Constellis / Federal Police DISPATCHER
January 2023 - August 2024, LAKEWOOD
●Determine proper response requirements and relatives properties of the situation and dispatch based off the emergency location and needs
●REcord permanente information about every call and radio transmission that comes into the dispatching center
●relay all information for emergency and non emergency calls and messages to law enforcement and to all other groups parties that should be notified
●Monitor all alarm systems for federal buildings around the world and dispatch based on policy and safety needs .
●Do detailed searches with government certified systems to determine someone's criminal background and also run all state issued plates to find the status of the vehicle in question.
Kaiser Permanente / Medical Insurance Representative
FEbuary 2021 - July 2022, Aurora Remote
●Provide member and provides Insurance benefit details
●provide members with medical policy and procedures for KPIF,health benefit exchange, medical and Medicare
●Assist member and Provides with filing a formal grievance for incidents that have taken place
●Assist members with processing payments and help with and claims that they are needed processed for benefit corrections
●Assists with member with plan changes based off economic demand for the household
Ascent mortgage resource group / leasing agent, Credit consultant
August 2017 - May 2020, DENVER
●Assist all members with credit repair through a third party company to too be a homeowner
●Provide ever ccusometer with assiste and finding a new home and the application process
●Find banks to assist and my clients with down payments for rent to own homes
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Education
Overland High School / Diploma
AUGUST 2011- December 2014, Aurora
Outstanding student that was in many award winig extra curricular activities from Future Business Leaders to varstity Cheerleading maintaining a high GPA .
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Awards/ Certifications
Hero of the Day (November 2019 )
an award for properly dispatching an alarm that I was not aware was an actual and was able to save the business as well as someone's life .
Hero Of The Day (December 2019)
an award for properly dispatching an alarm that I was not aware was an actual and was able to save the business as well as someone's life .
Completely Certified in NCIC/CCIC and fully trained
Completely Certified in MIST and fully trained
Denver Guard Card
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