Support Specialist It
Resume:
Erik L. Orrell
******.****@*****.***
EXPERIENCE
Clean Dream, Remote— Domestic Relations Administrator August 2022- Current
I currently run program development, payroll, budget and inventory control.
Fortuna BMC, Remote— Training and IT Support Manager June 2020- July 2022
Start up company partnered through Deloitte. We were subcontracted for several government programs including CA EDD, the NYS Emergency Rental Assistance Program, the NYS Vaccine Hotline, the TX Vaccine Hotline, and the IL COVID Tracking Hotline. I was the Training and IT Manager as well as a fill-in supervisor during periods of limited staffing. Volt, Sacramento— Mac+ Advisor
February 2019 - November 2019
Subcontracted for Apple as an over the phone technical support specialist. Alorica, Fresno— Tech Support Specialist
August 2015 - December 2017
Subcontracted for Verizon as an over the phone technical support specialist and customer service representative.
Dollar Tree, Fresno — Assistant Store Manager
July 2014 - July 2016
Assistant store manager and floater between several stores. Responsible for running both the front end and warehouse.
EDUCATION
Fresno City College, Fresno
August 2007 - May 2013
Majoring in Mechanical Engineering, attended as a high school freshman. SKILLS
Excels in Microsoft Office
Diversity Trained
Hazmat Trained
Speed Reading
Typing speed of 80 WPM
Specialized Skills:
● Trainer/Manager
● Organizer
● Hiring
● Team Leader
● Teamwork
● Collaboration
● Communication
● Goal Oriented
● Exceptional Patience
● Payroll/Admin
● IT Support
● Time management
● Conflict Resolution
VOLUNTEER WORK
Fresno Police Activities
League Youth Leadership
Council
Shift Lead at Strategicon
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