Compliance Management

DERWINK.TILLMANIII

WinterSprings,FL

****************@*****.***

470-***-****

SKILLSSUMMARY

Logbook

management

Regulatory

compliance

Timemanagement

Cargomanagement

ClassEDriver

Criticalthinking

Basiccomputerskills

Safetyawareness

Basicmechanical

knowledge

Patient

Spatialability

Effective

communication

Problemsolving

Detail-oriented

Controlledmovement

Endurance

Adaptability

PROFESSIONALEXPERIENCE

TRANSPORTATION/LOGISTICS/SUPPLYCHAINMANAGEMENT

Workonateamof20toguaranteetimelyshippingofalloutgoingpackages.

Helpminimizeloading-andunloading-relatedinjuriesby50%bystagingmaterialinan outboundlocationusingaforkliftorpalletjack.

Checkandverifyallloadsforaccuracy,andreportanyissuestothesupervisor(s).

Inspectvehicleandequipmentbeforeandaftertravel,avoidingpotentialsafetyhazards, brakefailureandmalfunctioninglightsystems.

Drivealightvehicle(truckorvan)withaminimumcapacityoflessthan26,001lbs GrossVehicleWeight(GVW)withoutmajorincidentsoraccidents.

Obeytrafficlaws,followestablishedtrafficandtransportationpatternswhiletravelingup to200milesperday.

Improvefuelefficiencyby17%throughefficientrouteplanningwithsupervisor,driving techniques,andtelematics.

Check-inwithdispatchservicetoprovidelocationupdatesand/orreportrealtimeissues.

Ensure89%on-timedeliverieswithcarefulplanningaroundtrafficconditionsononeof thebusiestinterstates(I-4)inthenation.

Prioritizesafetyandefficiencywiththeuseofhandsignalswhenoperatingcompany equipmentorvehicles.

Collaboratewiththeteamtolimitstresswhenthewarehousebecomesbusy,resultingin 42%reductionsinturnover.

KeepanaccurateDVIR/DOTlogforalldrivingdays.Trackover40deliveriesperweek ontheworklog.

Maintainfitnesstoenablethesafeloadingandunloadingofgoodsweighingmorethan 50pounds.

DemonstratefamiliaritywithDOT&OSHAregulationsandstandards.

Helduntarnisheddrivingrecordwith0accidents.

CUSTOMERSERVICE:TELEPHONE/FACETOFACE

Serveasfirstpointcontactfornewandexistingcustomers.

Interactwithcustomersdailythroughclearandconcisewrittenandoralcommunication.

Communicatewithcustomersandwarehousestaff(averaging75peopleperday)for effectivedeliveries.

Cultivatepersonalrapportwithcustomersduringhomedeliveries.

Obtaininformation,assessingvalidityofcustomercomplaintsanddeterminingpossible causeandprovidepossiblesolutions.

Informcustomersofpromotionaldiscounts,specialoffersandprogramstoenhance customerexperience.

Providedaccurateandthoughtfulcustomerservicewhileremainingcognizantofdelivery timesandconstraints.

Placefollow-upcallstocustomerstoconfirmexpectedarrivaltime.

Maintain97%clientsatisfactionratingforundamagedgoods.

Developedprofessionalgrowththrough50+hoursoftrainingyearly,andsubscribedto professionalpublications.

TECHNOLOGY:HARDWARE/SOFTWARE/TELEMATICS

PickandpackordersusinganRFscanner.

Effectiveoperatevehiclelocationandtrackingsoftware.

OptimizeroutesusingGPSsystemstoanalyzetrafficpatterns,weatherconditions,and roadworks.

Optimizeroutesthroughadvancednavigationtools,achievinga52%reductionin deliverytime.

Providereal-timedatatodispatchersinregardstothevehicle’sconditionand performanceusingthetelematicssystem.

WorkwithMicrosoftprograms(Excel,WordProcessor,Outlook,andEdge),Adobe Acrobat,GoogleSuite(Maps,Google,Gmail,Drive,andCalendar). EMPLOYMENTHISTORY

ScanDesign–Longwood,Florida

DeliveryDriver,03/2023toCurrent

D4DeliveryLLC–Orlando,Florida

Owner/Operator,12/2019to02/2023

AnimalSupplyCompany–Suwanee,Georgia

ReachTruckOperator,09/2018to10/2019

AllSeasonAirFloridaLLC-OaklandPark,Florida

ForkliftOperator,03/2016to02/2018

WhirlpoolDistributionCenter-Orlando,Florida

DeliveryDriver,04/2014to12/2015

EDUCATION

UniversityofSouthFlorida–Tampa,Florida

AssociateofArtsinSociology,2003

LakeHighlandPreparatorySchool–Orlando,Florida

HighSchoolDiploma,2001

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