Security Analyst Information

Amy V. Kern

*** ******** ******* ****, *************, GA 30043

***********@*****.*** 404-***-****

Professional Experience

Saia LTL Freight

Infrastructure Security Analyst May 2023 – February 2025

● Managed patch deployment and security updates for 5,000+ endpoints and 700+ servers

● Maintained computer and patching groups that aligned with the business

● Prioritized vulnerabilities based on age, severity, and potential impact

● Reduced vulnerabilities by90%in the first three months.

● Researched and remediated patching-related issues

● Maintained VM template patch compliance with vCenter VMs

● Assisted Infrastructure team with general Active Directory needs - unlocking accounts and changing and/or confirming endpoints were in the correct OU

● Worked with leadership to create a patching schedule for a business that is 24/7/365

● Ensured all endpoints were properly tagged and in the correct patching group

● Performed audits on endpoints in the management software and tagged properly

● Worked with other departments in deploying proprietary software updates to targeted end users.

● Collaborated with the Information Security department to create documentation of best practices and policies aligning with GRC and NIST 27001

● Renew external-facing certificates and ensure compliance with security policies

● Primary administrator for Tanium Endpoint Management Software

● Implemented setup, configuration, and onboarded Tanium for the business

● Worked in the ServiceNow ticketing system

● Assisted ServiceNow administrator with the integration of ServiceNow and Tanium

● Maintained all users within the Tanium platform and their level of access leaning on a Zero Trust architecture

● Setup and monitored deployments for patching and software updates

● Collaborate with cross-functional IT teams for system patching and software implementation.

● Collaborated with CyberArk administrator and IT teams to assist with password rotations and accessing passwords for servers, users, and PC

● Participated in 2 Disaster Recovery Exercises

● Added external certificates and passwords into Devolutions

● Added new servers to SolarWinds for monitoring

Itineris NA

Functional Analyst June 2022 – May 2023

● Provided SaaS support for Microsoft Dynamics AX 2012 and Dynamics 365 in billing and finance.

● Reviewed technical issues within the proprietary software

● Solved and remediated technical issues with the proprietary software

● Resolved 15+ technical tickets per month, improving client operations

● Conducted regression testing in Azure DevOps for software updates

● Served as a liaison between clients and technical teams to align solutions with business needs.

Robinson Associates Consulting Engineers

Office Manager May 2013 – June 2019

● Ensured compliance for 50+ professional engineer licenses.

● Developed and maintained the company website, improving client engagement.

● Managed firm finances, reducing outstanding collectibles by 50% in 3 months.

● Led HR functions, including hiring, bookkeeping, and benefits management. Education

B.B.A in Information Security and Assurance

Kennesaw State University January 2016 – May 2022

● Specialized in cybersecurity, risk assessment, and network security.

● Studied ISO and NIST frameworks, intrusion detection, and vulnerability mitigation.

● Hands-on experience in identifying and managing DoS, phishing, and SQL injection attacks.

Technical Skills

Tools:Tanium, Wireshark, Vcenter, ServiceNow, CyberArk, Microsoft Dynamics 365, Office Suite (Excel, Word, PowerPoint, Teams, Google Docs), SolarWinds, ServiceNow, Active Directory

Networking & Security:Firewall Management, VPN Setup,System Architecture, Intrusion Detection, Vulnerability Management, NIST 27001

Certifications:Tanium Certified Operator (April2023), CYBRARY - Introduction to IT & Cybersecurity (November 2020)

Project Management:Issue & Risk Mitigation, SWOTAnalysis, Workplan Tracking, Reporting

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