Customer Service Representative

KAREN D. SHIDER Dallas, GA 770-***-**** *********@*****.***

OBJECTIVE

To use the skills and knowledge that I have obtained in the workforce and in my formal education to further my career. KNOWLEDGE, SKILLS & ABILITIES

Excellent Customer Service Skills ISO, OSHA, & EPA Compliance Time Management Working Knowledge of Microsoft Office, Word, Excel, PowerPoint Office Equipment Internet EMPLOYMENT HISTORY

GLOCK, Inc., Smyrna, GA

April 2018 – April 2023

Assemble GLOCK firearms according to company procedures and productivity goals as well as internal quality specifications, maintain a high level of safety in and around the assembly area. Assembly Operator, Adco Plastics, Marietta, GA

June 2014 – July 2017

Assembled medical products in a timely manner, maintained cleanliness in my area of operations. Homemaker

October 2012 – June 2014

Stay at home mother and wife, taking care of my family. Customer Service Representative, Alorica Inc., Kennesaw, GA January 2012 – September 2012

Customer Service Representative for Verizon Wireless, addressing customer inquiries though high-volume calls, resolved customers concerns concerning their cell phones, iPad and other electronic devices. Southside Medical Center, Atlanta Ga

September 2010 – October 2010

Extern student at Southside Medical Center, maintained daily operations of the front desk of the Obstetrician Gynecology clinic, including scheduling, processing insurance claims, answering phone calls, preparing patient charts & closing patient encounters.

Assembly Line Packer, General Box Inc., Waycross, GA 2003 – 2008

Operated cash register, assisted customers, conducted store inventory, responsible for timely opening and closing of the store; ordered supplies for professional salons outside of the company; maintained cleanliness of the store; resolved customer issues.

Assistant Manager, Family Dollar Stores Inc, Waycross, GA 1998-2001

Responsible for the welfare of employees; responsible for truck and store orders; trained new hires; processed payroll; responsible for bank deposits and withdrawals; conducted inventory and maintained cleanliness of the store.

TRAINING & EDUCATION

2010 Medical Insurance, Billing & Coding Everest Institute, Jonesboro, GA 1994 High School Diploma, Waycross, High School Waycross, GA

Contact this candidate