Office Coordinator

SHANNA

STANLEY

***** **** ****

San Antonio, FL 33576

813-***-**** *****************@*****.***

Skills Summary

A dedicated, dependable and initiative -taking professional where focus on customer and quality is maintained. A problem -solver with attention to detail and relationships which produces desired results. An adaptive learner and team player who is self-motivated, adaptable to change, able to multitask, pays attention to detail, a collaborator and very well organized.

Experience

AdventHealth Medical Group Remote Network Access Representative 2021-2023 Responsible for In-coming and Out-going calls for a specialized business unit. Met and exceeded timeliness and quality indicators while performing job duties which included following up on issues to their final resolution. Prioritize multiple tasks and coordinate with various levels of management and customer base to achieve the appropriate scheduling within the AdventHealth Guidelines. Outbound calls to Insurance Companies to obtain coverage and benefits. Ensure correct data entry and analyze the appropriate coverage.

AdventHealth Medical Group Office Manage Office Coordinator 2006-2021 Responsible for the daily supervision and leadership of a department's employees, structure, needs and goals. Monitored the daily activities and workflow of the Practice. Proficient in office duties, including direct interactions with customers, providers and leadership team. SHANNA

STANLEY

Responsible for claim billing, insurance verifications, release of records based on Health Protection Mandates, staffing, budgeting, attendance and directing team meetings. Provide suggestions and implement improvement for overall staff and customer satisfaction as well as participate in analyzing customer surveys. Support all office staff, develop efficient office procedures, including preparing and distributing correspondence on paper and online formats.

BlueCross BlueShield of Florida Grievance and Appeals Coordinator / Subrogation Analyst 1988-2005

Present member appeals to the Appeals Committee. Interpret Contract Benefits. Process Subpoenas. Attended Depositions and Mediation to protect subrogation interests. Plan approach and solicit relevant case information which requires research, investigation to final resolution. Resolve telephone and written inquiries in a timely, efficient and professional manner. Knowledge of Federal and State Insurance Guidelines. Senior Leader in this Department for multiple years.

Education

Florida State College at Jacksonville, Associates of Arts 1990 Professional Development Technical Skills

All Lines Insurance Adjuster License (520)

Florida State Real Estate License

Behavioral Interviewing, Better Business Writing, Medical Terminology and Policy, Newsletter Seminar, Microsoft Office (Word, Excel, Access and PowerPoint), Multiple Medical Performance Platforms such as Athena, EPIC and Phreesia, Community Involvement

4-H Volunteer, March of Dimes Volunteer, Kumquat Festival Volunteer, Pasco County Fair Volunteer, Wellness Classic Volunteer, Blood Donor. 2

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