Scrum Master .Net Developer

Swetha Gorak

Bentonville, Arkansas, United States ***********@*****.*** +1-945-***-**** in/swethagorak

Summary

My expertise lies in aligning product strategies with business objectives, driving cross-functional team collaboration, and solving complex problems. Over the course of 12 years in IT, I have progressed from starting my career as a .NET Developer to taking on leadership roles as a Team Lead, Scrum Master, Technical Project Manager, and Product Manager. I have a strong track record in product vision, roadmap development, and delivering innovative solutions through agile methodologies, data analysis, and market research to achieve measurable business outcomes.

Skills

•Agile Methodologies: Expertise in Scrum, Kanban, and SAFe Agile frameworks.

•Product Vision: Crafting clear, actionable strategies aligned with customer needs and business goals.

•Customer Engagement: Capturing client feedback to align with market needs.

•Strategic Planning: Developing product strategies and roadmaps.

•Requirements Management: Translating insights into actionable requirements.

•Stakeholder Collaboration: Coordinating across global teams and managing expectations.

•Technical Alignment: Ensuring features align with infrastructure capabilities.

•Agile Execution: Facilitating sprints and prioritizing backlogs.

•Quality & Metrics: Overseeing testing and tracking success metrics.

•Market Analysis: Monitoring trends and conducting gap analyses.

•Leadership: Driving team collaboration and productivity.

•Innovation & Collaboration: Launching new tools and partnering across functions.

•Data Analytics & AI: Leveraging data-driven insights and AI-powered analytics.

•DevOps & Tools: Proficient with Azure DevOps, Jira, and ADO for seamless workflows.

•Technical Proficiency: Microsoft Azure, AI-driven analytics, and machine learning.

•Coaching & Facilitation: Empowering teams with guidance, feedback, and support.

•Decision Making: Strategically delegating tasks to optimize outcomes.

•Consumer Acquisition: Designing strategies for retention and engagement through data-driven insights.

•Scrum Ceremonies Facilitation: Facilitated Scrum ceremonies, ensuring smooth collaboration and efficient sprint execution.

•Agile Coaching: Coached teams on Agile principles, fostering self-organization and continuous improvement.

•Product Backlog Collaboration: Collaborated with the Product Owner to prioritize and refine product backlogs.

•Sprint Progress Management: Ensured timely delivery of quality increments by removing obstacles and managing sprint progress.

•Team Empowerment: Empowered teams to make decisions, promoting accountability and transparency.

•Conflict Resolution: Resolved conflicts and facilitated open communication to maintain a positive team environment.

•Team Performance Tracking: Tracked team performance with metrics like velocity and burn-down charts to improve workflows.

•Adaptability Support: Supported teams in adapting to change, ensuring minimal disruption to sprint goals.

•Risk Management: Proactively identified and mitigated risks, ensuring project timelines were met.

Certifications

●CSM

●CSPO

●Exam 774: Perform Cloud Data Science with Azure Machine Learning

●Exam AZ-900: Microsoft Azure Fundamentals

●Exam 532: Developing Microsoft Azure Solutions

Experience

Axle(client- Walmartl) Jan 2024-Present

Scrum Master in a hybrid role, managing agile processes and project oversight.

•Acting as a Scrum Master, I also take ownership of select project management duties to ensure alignment with business goals and timelines.

•Drove cross-functional collaboration to align sprint goals, manage dependencies, and ensure timely delivery across product and engineering teams.

•Proactively identified blockers and risks, enabling swift resolution and maintaining consistent team velocity and sprint integrity.

•Created and managed EPICs and user stories in JIRA, supporting structured Agile planning and transparent backlog refinement.

•Designed and maintained Confluence dashboards to showcase team metrics, weekly progress, and project highlights for leadership visibility.

•Facilitated all Scrum ceremonies and delivered comprehensive sprint reports, enhancing insight and fostering continuous improvement.

•Maintained weekly progress updates and project highlights on Confluence for transparency and alignment across teams

Protos (client- iLink Digital) Aug 2023- Jan 2024

Product Manager

•Led the development and GTM (Go-to-Market) strategy for a new software product, collaborating with cross-functional teams to deliver an MVP on time, increasing client engagement by 30% and aligning with market demands.

•Drove the product lifecycle strategy, leveraging feedback and data analytics to refine the MVP, resulting in a 25% increase in user retention and improved product-market fit.

Integrated AI-driven analytics into the product's MVP, enhancing decision-making capabilities and improving user insights by 50%, aligning with strategic objectives and key KPIs to significantly boost customer satisfaction.

Mitratech Sep 2021 - Sep 2022 Hyderabad, India

Technical Project Manager

•Applied problem-solving skills to develop and manage detailed user stories for deploying enterprise management software at Mitratech, leveraging Agile methodologies and technical skills to improve operational efficiency by 60%.

•Led cross-functional teams to integrate cloud-based solutions with Mitratech's infrastructure, utilizing problem-solving expertise and technical skills in data management to reduce system downtime by 50% and enhance user accessibility.

•Spearheaded the adoption of a DevOps framework, combining problem-solving capabilities with technical proficiency to accelerate deployment cycles by 30% and reduce release errors by 20%, fostering effective collaboration between development and operations teams.

•Directed complex project timelines using tools like ADO and Jira, leveraging problem-solving strategies to prioritize user stories and deliver high-quality outcomes ahead of schedule, maintaining a defect rate below 1% and enhancing client satisfaction.

Accenture Nov 2015 - Sep 2021 Hyderabad, India

Team Lead

•Improved project delivery efficiency by 25% by gathering precise requirements, preparing detailed Software Design Specifications, and streamlining documentation processes.

•Enhanced team productivity by 30% through effective leadership of cross-functional teams, ensuring on-time and high-quality deliverables.

•Boosted chatbot performance by 40% by integrating Azure AI insights and ML models, optimizing data queries with Web Jobs and Azure Tables, and aligning improvements with user stories and sprint goals for enhanced accuracy and efficiency.

•Reduced development time by 20% by introducing modern technologies such as .NET Core and Angular 8 into project workflows.

•Resolved 95% of compliance issues (SDL, GDPR) and optimized Azure resources, cutting operational costs by 20%.

•Achieved a 15% increase in team velocity by acting as a Scrum leader, facilitating sprints, and refining Agile workflows.

CoMakeIT Aug 2014 - Oct 2015 Hyderabad, India

Software Engineer

•Designed and developed streamlined tools and workflows, including loan management systems, school planning solutions, and sales automation platforms, utilizing SQL to optimize database performance and improve efficiency.

•Collaborated as a software developer on task management and UI/UX design, resolving client issues, enhancing user experience, and ensuring high-quality, well-documented solutions.

•Leveraged Excel for data analysis and reporting, ensuring accurate tracking and optimization of workflows to meet client requirements.

JKR Softech Jan 2013 - Jul 2014 Hyderabad, India

Software Engineer

•Contributed to developing a comprehensive healthcare product with features like patient record management, prescription tools, and advanced APIs, achieving approximately 85% functionality coverage and enhancing efficiency for care providers.

•Delivered a feature-rich community platform with social media integration, email notifications, and admin moderation tools, resulting in 90% feature usability and improved communication for party members and administrators.

Aditya Software Services Mar-2012-Dec-2012 Hyderabad, India

Associate Software Engineer

•Contributed to the development of a comprehensive tool for managing tenant payments, venture operations, client communications, and subscriptions, achieving 90% feature implementation to streamline administrative tasks and enhance client management efficiency.

Education

B. Tech

St. Peter’s Engineering College, Affiliated to JNTU • Hyderabad • 2011 • 74.64%

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