Data Entry Client Services

Allyson Warner

**** ********** ***** **** *-** · Concord, OH 44077

Email: *******.******@***.*** · Mobile: 440-***-**** Professional Summary

Dedicated and detail-oriented healthcare support professional with over 20 years of progressive experience in radiology support services. Proven track record in client services, data entry, and team coordination within fast-paced, high-volume environments. Recognized for organizational excellence, effective communication, and consistent reliability.

Professional Experience

Franklin & Seidelmann / Radisphere / Candescent Health / Envision Healthcare Data Entry Clerk Client Support Representative Coordinator, Client Services Dec. 2004 – Jan. 2025

Triaged and resolved complex issues brought forth by Client Support Representatives

(CSRs), escalating as needed and ensuring timely resolution.

Monitored internal systems to track radiologist workflow, detect anomalies, and implement downtime and surge protocols.

Oversaw CSR queue management, shift transitions, and break schedules to maintain optimal team performance and customer service.

Managed interaction queues and quality metrics; ensured timely follow-up and completion of outstanding tickets.

Acted as liaison between radiologists and medical facilities to coordinate case addendums, consults, and critical findings communication.

Trained new team members across roles and actively participated in cross- departmental meetings to improve workflow.

Entered and maintained accurate patient and study data; verified image and documentation consistency.

Prepared and distributed shift-end reports and updates to leadership teams, including second shift handoffs.

Earned consistent recognition for performance, accuracy, and reliability over two decades of service.

Education

Cleveland Institute of Dental-Medical Assistants – Cleveland, OH Medical Assistant Training Program Feb. 2010 – Mar. 2011

- Graduated top of class with 3.8–4.0 GPA

- Courses included medical terminology, anatomy, lab procedures, and medical calculations

- Awarded for perfect attendance and academic excellence Skills

Microsoft Word, Excel, Outlook, Teams

Zendesk, ServiceNow (SNOW), Confluence, Slack

Typing speed: 60 WPM

Strong written and verbal communication

Excellent organizational and multitasking abilities Interests

Reading · True Crime TV · Music · Board Games

Spoiling my cat, nieces, nephews (and furry ones too!)

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