Department Manager Customer Service
Resume:
DORENDA CLARK
Memphis Tennessee 38117
**********@*****.***
Objective: To obtain a challenging leadership position in a professional environment in management where my skills are valued, encourages innovative thinking, a greater challenge and can benefit the company in long terms growth. EXPERIENCE
Wal-Mart distribution
Chicago Illinois
ELECTRONICS DEPARTMENT MANAGER
PRODUCE DEPARTMENT MANAGER 01/2016-12/2021
Responsible for greeting customer's locating products and Handling debit,credit,checks and gift cards transactions at the point of sales.
Asking for proper identification when using credit, checks and or purchasing age requirement items.
Answering phone for customer's with concerns. Activating,Porting over phone services and numbers, troubleshooting if necessary Adding service plan card to mobile devices
Responsible for changing the modular and confirming the set module before dead lines
Stocking, organizing and inventorizing the DVD Movies on to sales floor as shipment arrives as my daily tasks
Keeping up with new released dates memorizing the selections and how to locate a DVD movie's in stores whether we carry a particular show
Excellent in Participating to take the role of helping overnights electronic stocker and at request from selected assistant manager's every daily mornings working and pushing maximum freight not worked merchandise on sales floor before store opens
Performed other daily task as given in notes throughout the store. Home depot Oak Lawn, Illinois. 03/2010-12/2015
Overnight freight Associate
Team Leader
Stock and organized merchandise upon shipments
Broke down merchandise on pallets into departments for better organization as the crew arrived to come and stock merchandise in designated area onto shelves
Created pleasant and safe shopping environment
Participated on the Inventory Team at my supervisor management requests
Customer service as required by customer's demand
Freight/operation of motorized Pallet jack high level of work commitment work well while with others learning and following new procedure
Bronzeville Nursing Center
Boulevard Care -Chicago, Illinois 07/ 2005-2009
Environmental Service's - Housekeeper
Greeted the resident's making sure they are comfortable while await there stay Maintained the upkeep of guestrooms, including making beds, dusting, vacuuming mopping and sanitizing bathrooms.
Replenish guest rooms and bath with amenities supplies and linen in accordance to company standards.
Independently performed other required tasks throughout the day Moo& Oink - Chicago Illinois 05/ 2007-07/ 2009
Customer service cashier/ Bagger
Greeted and assisted customer's
Responsible for debit, credit and check transactions at point of sales
Responsible for checking and matching credit cards and checks to identification card with the card customers is using at the point of sale.
Stocked and organized supplies on the shelves on a daily basis
Organized groceries into customer's bags and shopping carts
Gathered stray carts and brought them back in Store for continuous use of other customer's coming to shop FedEx Ground-Bedford Park,Illinois 01/ 2004-11/2007 Package Handler/Sorter
Loaded package feeders, sorted packages to posted destinations
Operated hand held computers to process package arrival times/destinations
Inventoried bulks of merchandise and logged incoming freight
Organized packages in order to simplify loading efforts Dr. Martin Luther king Jr -Chicago, Illinois 09/ 2002- 11/2007 Cook/ Cashier
Processed debit, and credit cards transactions at the point of sales
Prepared and set up work stations with all needed ingredients and cooking food supplies
Responsible for cooking and preparing meals for large groups, and birthday parties maintaining the highest standards of food
CPS - Chicago, Illinois. 08/2010-2013
Security guard
Assisting schools in approving there safety and security for the students,staffing and families Responsible for controlling access points on post
Supervision needed as necessary making sure all guards reported on there designated posts at schedule times walkies on and everyone is on the same channels for communication.
Maintained an orderly post and remained at the post at all times unless otherwise directed by my supervisor
Completed proper documentation with precise detailed descriptions related to incidents reports and misconduct
Actively responded to incidents, fights or other issues
Provided the first line of defense to defuse and de- escalate students misconduct and or serious Incident Education
William R. Harper high school - 2000- 2004- Diploma East-West University- 2004- 2007
Behavioral & Social Science Criminal Justice minor –approximately 60 credit hour Awards And Acknowledgements
PTC Security Academy - of certification 40 hours training State of Illinois Requirements. SKILLS
Self motivated, good leadership, teamworker excellent in conflicting resolutions, creativity thinking, and organization DORENDA CLARK
1161 S Perkins Rd Memphis, Tennessee 38117
**********@*****.***
To obtain a challenging leadership position in a professional environment in management where my skills are valued. Diversity, equity and Inclusion Training. a greater challenge, and can benefit the company in long term growth.
EXPERIENCE
05-21 - PRESENT
HOUSEKEEEPER
MAGNOLIA TERRACE MEMPHIS, TN
• Provided and Maintained immaculate cleanliness throughout the building.
• Vacuuming, sweeping, and mopping floors.
• Washes windows and mirrors.
• Cleaning, sanitizing, and stocking restrooms.
• Maintaining Laundry facilities, community areas, offices and break rooms.
• Collecting and disposing of trash from all areas.
• Stocking and organizing closet with all supplies.
• Reordering of cleaning supplies.
• Complete minor repairs like switching lightbulbs, unclogging toilets, making keys.
• Assisting residents when locked out.
• Ensure doors are locked at the end of the shift.
• Office assignments/filing documents
• Performed Other duties as needed.
05-10-22- 09-22
SECURITY OFFICER
SECURITAS SECURITY MEMPHIS, TN
• Secured and patrolled premises regularly.
• Monitored property entrance.
• Authorized entry of guests and vehicles coming in and out of all gates and doors.
• Completed Reports and took detailed information of Suspicious behaviors and happenings.
• Monitored surveill nce cameras as required for protection of staff and visitors.
• Access points.
• Responds to alarms in a timely manner.
• Keeping an eye catching opened for vandalism or any other criminal behavior. 12-21 - 05-22
PRODUCTION LINE CLERK
PPG COATINGS MEMPHIS, TN
• Assisted line leader in production notes.
• Monitored production work.
• Ensured parts are been properly masked and plugs are in the correct spot before going down the line.
• Responsible for production line configuration Superflex cumulation.
• Ensured breaks and lunches are taking by company standards.
• Reported all notes and concerns to plant manager and the end of work shifts. EDUCATION
2004-2007
EAST -WEST UNIVERSITY, CHICAGO, ILL
Behavioral & Social Science/Criminal Justice minor Approximately 60 credit hours
2000-2004
WILLIAM R. HARPER HIGH SCHOOL, CHICAGO, ILL
DIPLOMA
SKILLS
• Good leadership
• Team player
• Problem solving
• Time management
2
• Creativity thinking and organization
• Detailed-oriented
• Communication
• Interpersonal
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