Customer Service Administrative Support

Shelley T. Wright

Salem, OR ***** 503-***-**** ****************@*****.***

PROFESSIONAL

SUMMARY

With a wealth of experience in delivering exceptional customer service, I am eager to apply my skills in a dynamic and expanding industry. My strong focus on providing outstanding support allows me to thrive in engaging with diverse individuals and ensuring their satisfaction. I am currently seeking an opportunity to contribute to a stimulating and evolving field, where I can leverage my expertise to deliver impactful results.

SKILLS • Attention to Detail

• Positive Attitude

• Professional and Friendly

• Customer Support

• MS Office

• Administrative Support

• Clerical Support

WORK HISTORY TICKETING SUPERVISOR 01/2013 to CURRENT Kindle NW Portland, OR

Coordinated event set-up and promoter engagement on sales and ticketing issues related to events.

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Implemented procedures for day-to-day ticket processing, marketing initiatives, financial reporting and event promoter settlements.

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• Processed refunds and exchanges in accordance with company policy. Arranged staffing hours for daytime and event shifts to accommodate event needs.

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Collaborated with finance to check accuracy of reporting against money received and correct practices of recording in event ledger, managing movement of cash to and from box office.

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Acted as senior management available for customer service inquiries and escalated customer issues.

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OPERATIONS ASSISTANT 01/2024 to 08/2024

GoPuff Salem, OR

Prepared and delivered operational performance reports to inform management.

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Provided administrative support with accurate document preparation and data entry.

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Contributed to development of operational procedures to improve efficiency and accuracy.

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Boosted order fulfillment rates by closely monitoring inventory levels and promptly addressing discrepancies.

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Assisted in the development of standard operating procedures to maintain consistency and accuracy across all tasks.

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Supported daily operations by organizing office spaces for maximum functionality and ease of use.

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• Volunteered to help with special projects of varying degrees of complexity. Remained solutions-oriented in face of complex problems to assist management and overall business direction.

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CUSTOMER SERVICE REPRESENTATIVE 11/2022 to 09/2023 T-Mobile Salem, OR

Assisted customers in navigating company website and placing online orders, improving overall user experience.

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• Maintained up-to-date knowledge of product and service changes. Enhanced productivity levels by anticipating needs and delivering outstanding support.

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Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

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BARTENDER SHIFT MANAGER 08/2018 to 09/2023

The Dehn Bar Salem, OR

• Set up bar for operation, obtained cash bank, and stocked service bar. Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

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Polished glassware, bussed tables, and removed debris to keep customer areas clean.

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Maintained secure cash drawers, promptly resolving discrepancies in daily totals.

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Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.

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Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

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EDUCATION Bachelor English Literature and Writing 06/2013 Western Oregon University

CONTACT Salem, OR 97304

VOLUNTEER

EXPERIENCE

Kindle NW (formerly Pacific Fire Gathering), 2013-present. Crew Services Organizer 2015-2023. Ticket Sales Administration 2024

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