Systems Administrator Asset Management

Justin Worsham

**** *** ***** ***** ********** Florida 33764 980-***-**** *************@*****.*** Objective

Experienced DevOps Engineer and Systems Administrator with 10 years of expertise in infrastructure automation, system optimization, and leadership. Adept at implementing efficient, scalable solutions and fostering cross-functional collaboration. Seeking a challenging and high-impact Systems Administrator role within an innovative company that values growth, efficiency, and long-term success. Experience

Traceability Application developer I Kimball electronics Jan 2024-May 2025

· Developed and maintained critical applications, ensuring compliance with corporate standards, and enhancing system functionality.

· Collaborated with local and corporate teams for seamless application implementation and user training.

· Conducted research on new applications, presenting strategic recommendations to improve system performance.

· Leveraged expertise in system troubleshooting, demonstrating strong problem-solving, communication, and leadership skills.

DESKTOP SYSTEMS ADMINISTRATOR KIMBALL ELECTRONICS FEB 2023-JAN 2024

· Provided Level 1 technical support resolving 95% of user-reported issues within SLA timelines and improving user satisfaction.

· Managed local IT inventory, documented issues and resolutions, and collaborated with Level 2 support for complex escalations reducing downtime by 20%.

· Administered end-user computing hardware, software, and network infrastructure, partnering with Shared Services IT for reliable service delivery.

· Contributed to IT projects, business continuity efforts, and process standardization to enhance IT efficiency and security.

DEV OPS ENGINEERING / OFFICE 365 ADMIN VERIFONE SEPT 2017-SEPT 2022

· Administered and managed Microsoft 365 services, including tenant configurations, security policies, IAM, and user account management.

· Managed Active Directory services, disaster recovery strategies, and enterprise deployments using SCCM for endpoint protection and software distribution.

· Utilized SCCM for enterprise software distribution and endpoint security, boosting compliance by 30%.

· Led incident management, risk assessment, and project scope changes while supporting remote POS system upgrades and cloud migration evaluations.

· Collaborated with cross-functional teams in Agile environments, facilitated customer requirements gathering, and utilized Salesforce CRM for tracking interactions. Page 2

SRE ENGINEER / DESKTOP SUPPORT ANALYST HILLSBOROUGH COUNTY JAN 2017-SEPT 2017

· Installed, configured, and maintained county computer systems.

· Managed Active Directory and monitored system security.

· Deployed antivirus software and resolved technical issues.

· Provided hardware, software, and network support for county staff. DESKTOP SUPPORT ANALYST TOLT SERVICE GROUP OCT 2013-JAN 2017

· Managed Active Directory accounts and group policies, ensuring secure and efficient user access.

· Resolved complex OS, application, and network issues, enhancing system reliability.

· Configured and maintained network infrastructure, including DHCP, VPNs, VLANs, and MPLS environments.

· Deployed and managed enterprise services and software updates using tools like vSphere, Microsoft Deployment Toolkit, and SCCM.

SYSTEMS ADMINISTRATOR VEREDUS CORPORATION JAN 2012-OCT 2013 SYSTEM SUPPORT TECHNICIAN ITT TECHNICAL INSTITUTE OCT 2010-JAN 2012 Education

A.S. INFORMATION SYSTEMS ADMIN & SECURITY 2011 ITT TECHNICAL INSTITUTE Skills & Abilities

· Microsoft Windows (all)

· Linux

· Microsoft Active Directory

· Microsoft Office 365 Administration

· Microsoft Power BI / Power Automate

· Microsoft SCCM

· VMware vSphere

· Microsoft Deployment Toolkit

· Mobile Device Management

· Azure

· AWS

· Shell Scripting

· Google Data Studio / Looker Studio

· SQL scripting (Oracle, SQL Server)

· Network Configuration & Troubleshooting

· Enterprise Desktop Support

· Hardware Troubleshooting

· Microsoft Software Asset Management (SAM)

· Clonezilla

· Confluence

· JIRA

· ServiceNow

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