Data Entry Customer Service

Christina Brown

AOD COUNSELOR

Redwood City, CA 650-***-**** *************@*****.***

Objective

Current AOD Counselor at Star-Vista detox with experience in 12 steps, harm reduction, co-occurring disorders. Enrolled at College of San Mateo, with emphasis on Addiction Studies. Social justice driven, with emphasis on incarcerated youth, and grieving mothers and children. Experience

Star-Vista, AOD Counselor 2022-Present

Maintain a safe environment and supportive supervision for clients that are struggling with addiction. Provide one on one check-ins with clients. Responds to crisis situations with de-escalation skills which support client’s wellbeing while ensuring immediate needs. Supports client in managing symptoms of mental illness and medication management. Provide training and support to new staff members. Data entry and reporting in a timely manner. Maintains all current certifications and continuing education requirements.

The Market At Edgewood, Bakery Manager 2019-2021

Delegated tasks to bakery team and fostered morale. Completed inventory on a consistent weekly schedule. Demonstrated product knowledge. Succeeded in bringing in revenue and increasing profit margin. Provided excellent customer service. Implemented new systems for sales, inventory, and product placement.

Education

Community College of San Mateo, Certificate 2022-Present Addiction Studies

Skyline College 2004-2005

Fundamentals of Marketing and Business Communications Skills & abilities

• Management/Leadership/Professionalism

• Crisis Intervention

• Cultural sensitivity

• Compassionate

• Registered AOD Counselor