Customer Service Representative
Resume:
Barbara Bolt
Killeen, TX *****
*****.**.*****@*****.***
Professional Summary
Dynamic Dispatcher with extensive experience in customer service and towing operations. Over 2 years of hands-on experience streamlining dispatch processes and responding effectively to customer needs. Proven ability to manage high-stress situations and maintain clear communication, having successfully handled numerous towing service requests while ensuring customer satisfaction. Ready to leverage strong organizational skills and a proactive approach to enhance the efficiency of operations in a remote dispatch role.
Work Experience
CSR - Customer Service Representative
TTN Fleet Solutions-Dallas, TX
April 2024 to Present
In a remote call center roll answering inbound and out bound calls in a high volume setting. Addressed incoming emails/inbound/outbound calls from clients and providers, ensuring prompt and professional responses
Clarified the status of work orders to clients, enhancing customer satisfaction Processed and uploaded invoices and estimates efficiently, contributing to accurate billing Initiated outbound calls to clients for follow-ups and approval updates, fostering strong communication Dispatcher
Bill's Towing and Recovery-Killeen, TX
August 2023 to April 2024
Managed incoming calls for towing services, ensuring timely dispatch Sent notification letters to registered owners of stored vehicles, maintaining compliance with regulations Provided accurate quotes over the phone for towing services, streamlining client decision-making Tow Truck Driver
Triple Nickle Towing Killeen
March 2023 to July 2023
Operated an international rollback tow truck, ensuring safe and efficient transport of vehicles Responded to police rotation calls and provided roadside assistance, improving community relations Executed winch outs and lock outs, demonstrating technical skills in towing operations Factory Worker
Nickles Toolage-Sterling, VA
November 2022 to March 2023
Reshaped metal into farm tool equipment, contributing to production efficiency and quality Tow Operator
Connell Country Towing-Killeen, TX
November 2019 to October 2022
Assisted stranded motorists in relocating their vehicles to their homes or shops, providing excellent customer service
Education
High School Diploma
Lampasas High School - Lampasas, TX
September 1998 to May 2002
Skills
• Cash handling Typing
• Microsoft Excel Google Docs
• Phone etiquette Communication skills
• Computer skills Tow Truck
• Record Reviewing Adaptability
• Dispatch Experience DOT Knowledge
• Teamwork Planning
• Sales Heavy lifting
• Negotiation Manufacturing
• Decision-Making Attention to Detail
• Customer service Driving
• Data entry Windows
• Resource Management Performance Optimization
• Delivery Driver Experience Math
• MS Office Proficiency
• Documentation Management Verbal Communication
• Clerical experience Dispatching
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