Customer Service General Manager
Resume:
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Priscilla Madziwa
Harare, Zimbabwe • **************@*****.*** • +263*********
WORK EXPERIENCE
General Manager
ELIMA FUELS Pvt Ltd
-Act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and e iciency.
-Setting goals,Developing and implementing growth strategies and evaluating performance.
-Responding to customer questions and complaints
Follow up to ensure resolution.
-Provide appropriate solutions and alternatives within the time limits.
-Discussing product o erings with customers and attracting potential customers by answering product and service questions and suggesting information about other products and services.
-Oversee the members of the administrative team and coordinate their activitities.
-Hiring staff and evaluating their performance and productivity against set expectations and standards .
--Budgeting and analyzing accounts and financial statements. Underwriting Assistant
TROPICAL REINSURANCE COMPANY
Review insurance applications by checking clients' background information and financial status ·and determine best options for clients considering their needs
Thoroughly analyze insurance applications
Policy wording
Review financial documents such as tax returns, bank statements, and credit reports O er Insurance policies
Monitor and report noncompliance
Determine the level of risk for insuring
Insurance Policy Review
Customer service intern
ECONET WIRELESS ZIMBABWE
Provide suggestions to management for improving customer service Performing clerical duties
Managing social media accounts
Fulfilling tasks assigned by a supervisor
Answer phone inquiries and making phonecalls
Provide product information to customers
Sending and receiving emails
2 years, 2 months
Nov 2021 to Present
2 years, 5 months
Aug 2018 to Dec 2020
10 months
Nov 2016 to Aug 2017
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EDUCATION
Advanced Diploma in Tax Administration, Commerce
Tax Preparation and Planning.
Tax Law Knowledge.
Financial Statement Analysis.
Accounting So ware (e.g. QuickBook)
Payroll Processing.
Bookkeeping.
Budgeting and Forecasting.
Auditing and Compliance.
Bachelor of Commerce insurance and Risk Management, Commerce MIDLANDS STATE UNIVERSITY
Good Salesmanship
High Energy Level
Honesty
Knowledge on a Variety of Products
Cerificate, Tourism Management
TOASTMASTERS INTERNATIONAL
Making a Statement with Body Language
Integrity, Service,Respect and Excellence
Personal Grooming and Etiquette
Self Care
Self Esteem
Personality Development
Mindset Growth
Persuasion
SKILLS
Administration, O ice Administration, Powerpoint, Active Listening Skills, Close Attention to Detail, Employee Relations, Empathy, Stress Management, Product Knowledge, Outlook, Event Planning, IT Strategy, Interpersonal Communication, Multitasking, Easily Adaptable, Flexible Approach, Organization and Prioritization Skills, Written and Verbal Communication Abilities, Oral Presentation, Adherence Powered By eightfold.ai
1 years
2023 to 2024
4 years
2017 to 2021
0 years
2014 to 2014
I have recently been informed of a new position available at your company and I attach to this letter my resume as part of my application for this role. As can be seen in my resume, I have years of experience in administration and with client relations which I believe are central to any business and therefore I dedicate a great deal of my time to improving communications and human relations within the workplace. I also often do new courses in IT and business administration related subjects in order to keep up-to-date with the latest methods and technologies available to carry out my tasks in client account administration support and optimize systems and processes throughout the office. In addition to my vast experience and varied skills, I feel I would be able to offer new ideas and a fresh perspective to your company and look forward to our future collaboration. Thank you for considering my application. For any further details or references, do not hesitate to contact me
Regards
Priscilla
Priscilla Ruvarashe Madziwa
Cover letter
04 December 2023
**************@*****.***
Zimbabwe
178/2 Folyjon Cresent
Glenlorn Harare
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