On-Site Help Desk
Resume:
Peter Dirks
Severna Park, MD *****
**********@*****.***
Work Experience
IT Support
W.E. Bowers-Beltsville, MD
June 2023 to October 2024
• Managing email, phone and work accounts
• Microsoft Server management
• Microsoft Intune and Azure management
• Apple MDM management
• Supporting the company of 1800 employees with over-the-phone, email and in-person/onsite assistance.
Field Technician
Advantage Industries-Columbia, MD
June 2019 to January 2023
Technical onsite and offsite support for Advantage Industries clients and internal company projects Daily inventory and delivery/shipment processing
Office 365 administrative management and 2FA implementation support Workstation/mobile and server off-site configuration and on-site deployment Client hardware inventory management
Client and internal new-hire hardware setups and deployment On-site network and server support
Emergency on-site support for clients
Client project hardware prepping and deployment, both on-site and off-site Active Directory, Office 365, Exchange based email systems and Duo 2FA administration SOP and SOW creation for client-specific and generic instructional documents to assist co-workers and future employees.
Kaseya CRM and monitoring system management certification completion. Sonicwall technician training program completion.
Microsoft Azure and 365 tenant administration.
Azure and Intune computer deployments.
Bitlocker, Duo and Keeper security platform rollouts to clients with higher security contracts. Barracuda and Unitrends backup appliance troubleshooting, deployment and service. Very knowledgable about Dell computer series as Dell was the main vendor for computers for this company.
IT Consultant
Atruent-Severna Park, MD
October 2018 to June 2019
Technical help desk support for Atruent
Server backup systems maintenance and monitoring
Office 365 admin and Azure management
Software support for VPN systems such as Sophos, NetExtender and site-to-site Server troubleshooting and maintenance via active directory, VSS Admin (powershell) and BDR appliance recovery
Email system repairs and auditing
Overnight support role for 24 hour coverage during on-call weeks 2FA troubleshooting and setup
Onsite technician work and auditing
Computer re-installation and client specific setups Production Support
FEI Systems-Columbia, MD
December 2017 to April 2018
Technical help desk support for FEI systems
LTSS support for VA, DE and PA
Software support for VPN and LTSS/WaMS website
Data entry within LTSS and WaMS for patient and client information updating Corporate account troubleshooting
Overnight support role for 24 hour coverage
Mobile device pairing for VPN or LTSS app support
Tier 1 help desk technician
TEKsystems-Baltimore, MD
October 2016 to December 2017
Technical help desk support for Sony Corporate employees Support for Outlook, Exchange server and Active Directory Corporate account troubleshooting which includes RSA, Pulse Secure and Duo Mobile two factor authentication administration for VPN.
Computer troubleshooting and submitting tickets for hardware/software requests via Salesforce ticketing system.
Support for SSI (School Specialty) company includes similar components of mentioned Sony Corporate employee support categories.
SSI and Sony support for Airwatch MDM agent email profile management and troubleshooting mobile device email systems.
IT& Network Technician
The Computer Guy-Severna Park, MD
October 2014 to December 2016
Job consisted of troubleshooting servers, workstations and network managing machines, installation of new machines and servers, virus removal and reinstallation of all previous files and programs. Was regularly sent out to remote office sites independently to perform services. Server setups including server 2008 and 2012 Operating systems Active directory setup and management of user profiles and rules Active directory diagnostics for password resets and user creation issues Business software for server side includes setting up databases or importing existing database for specified business software
Server repair of damaged hardware, upgrading memory, CPU(s) and extended raid controllers or extra networking cards.
Raid configurations including setting up raid 0, 1, 5 and 10. Raid drive recovery in damaged hard drive situations
Setting up programmable routers and switches, mainly using Cisco brand networking controllers. Setting up Vlan on connected network items such as terminal machines, programmable routers and programmable switches.
Subnetting setup for Business software specific networking Guest Wifi and LAN access setup for waiting rooms or full building access Education
High school diploma
Anne Arundel Community College-Arnold, MD
December 2013 to October 2018
Skills
• Equipment repair
• Field service
• Service technician experience
• IT
• Computer networking
• Computer hardware
• Software troubleshooting
Certifications and Licenses
Driver's License
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