Customer Service Assistant Controller
Resume:
Vicki Schweitzer
Chicago, Il., *****
Ph. 773-***-****
************@*****.***
Professional Summary
Seasoned Assistant Controller with more than 20+ years of experience in fast paced
Hospitality Industry. Excellent understanding of all areas in the accounting office I have
held positions in cash office, income auditor, payroll manager, payables and Assistant
Controller. Experienced in ADP, SAP, Kronos, Peoplesoft, Great Plains, and WFM.
Worked in Retail Industry for 7 years as Customer Service Team Leader.
Experience
Cosmo Films July 2017-March 2025
Customer Service Rep
Enter orders in SAP
Assist customers with their orders and issues
Assist CSRs with Order Entry
Assisted in projects for Team Leads
Track Containers
Issue Credits
Supply customer with needed paperwork, ie packing lists and COA’s
Supply customers with the status of their orders on the water and at port.
Inform customers of their inventory with the warehouses
Morton Salt Sept.2016-July 2017
Customer Service Rep
Enter orders in SAP
Assist customers with their orders and issues
Assist CSRs with Order Entry
Assisted in projects for Team Leads
Customer Service Team Leader Nov. 2009-March 2016
Meijer Melrose Park, IL
Worked with customers to resolve any discrepancies, concerns, requests and
dissatisfaction before it escalated and went to SD or Regional Office.
Controlling and minimizing inventory shrinkage, ensuring proper register procedures, and properly recording sales.
Communicating all price discrepancies to SD.
Ensuring compliance with all federal and state regulations regarding governmental programs
Interviewing, hiring and presenting orientation to all new team members.
Overseeing all front end team members.
Processing payroll.
Stay at home parent. 2007-2009
Controller-Centralized Accounting June 2006- July 2007
Crescent Heights
Prepare, examine, and analyze accounting records, financial statements and financial reports for accuracy, completeness, and conformance to reporting and procedural standards.
Compute, prepare, and pay taxes for local and state agencies.
Report to management regarding the finances of establishment.
Prepare journal entries for month, quarterly and year end closings.
Balance sheet reconciliation.
Process Payroll.
Assistant Controller Jun 2000-May 2006
Starwood Hotels and Resorts
Month and year end journal entries.
Balance sheet reconciliation.
Reviewing P/L
Credit card reconciliation.
Receive cash and checks and make deposits.
Reconcile daily cash deposits
Monitor and evaluate the performance of accounting staff and recommending and implementing personnel actions such as promotions and dismissals.
Prepare and pay various taxes.
Assistant Controller Sep 85-Jun 2001
Ramada/Marriott International
Held various positions in the Accounting Office which included:
Cash Office
Payroll Manager
Income Auditor
Payables
Assistant Controller
Acting Controller
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