Customer Service Representative
Resume:
Marion Pope
Winston-Salem, NC *****
**************@*****.***
Professional Summary
Marion Pope is a dynamic and dependable, young woman who has a charming smile and personality. Marion's enhancing customer satisfaction throughout her different roles over the years has shown her ability to pay close attention to detail and well use of time management. Marion has excelled in teamwork and problem-solving across roles, significantly contributing to operational efficiency and positive outcomes.
Marion holds a valid driver's license, provides her own transportation and maintains a clean background. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Patient Service Representative
Atrium Health
September 2024 to Present
Complete registration duties which include but not limited to collecting and validating accurate patient demographic and insurance information, obtaining pre-certification or authorization as required, and entering all necessary information into Atrium Health Wake Forest Baptist (AHWFB) ADT system. Also responsible for informing the patient of their estimated liablilty, collecting patient liabilities, identifying patients in need of financial assistance and referring patients to financial counseling as necessary. This position also requires multitasking and effective problem solving skills. Instacart Shopper
Instacart-Winston-Salem, NC
July 2021 to Present
Grocery shop for Instacart customer(s) following a list made by the customer; making sure that items are chosen in a timely fashion and only quality products are chosen, each item hand-picked and checked out using Mastercard given by Instacart; grocery items are then bagged and loaded into vehicle and delivered to the customer's residential address.
DoorDash Delivery Driver
Door Dash-Winston-Salem, NC
July 2021 to Present
Pick up orders placed by customer(s) and use GPS/navigation to residential to drop off orders to customer Behavioral Therapist
ABS Kids-Winston-Salem, NC
April 2024 to September 2024
Occupational therapy for kids diagnosed with autism disorder. Stocking Associate
Walmart-Winston-Salem, NC
September 2022 to May 2023
Unloaded trucks, stocked merchandise, Provided excellent customer service! Job was to unload truck, palletize product and stock shelves.
PCA Personal Care Assistant
Novant Health-Winston-Salem, NC
June 2022 to October 2022
Assist patients with ADLs, personal hygiene, vitals signs and cleanliness of their room, document their progress, and transport along side of Registered Nurses and Certified Nurse Assistant and Doctors City Carrier Assistant
United States Postal Service-Winston-Salem, NC
September 2021 to November 2021
Delivers letters, documents, and parcels to businesses and homes. Travels planned routes on foot or by truck. Collects outgoing mail along route, sorts mail, including packages, according to delivery sequence. Food Nutritionist
Novant Medical Center-Winston-Salem, NC
February 2021 to June 2021
Access patients nutrition needs from charts provided from physician, develops meal plans with supplements based on doctors orders
Wal-Mart Associate
Walmart-Winston-Salem, NC
March 2020 to March 2021
Stock grocery, pharmacy, health and beauty products on sales floor and provides excellent customer service
Backstage Crew
Macy's-Winston-Salem, NC
October 2019 to March 2020
Picks orders from online shoppers throughout the store then package them up to ship them off to customers
Front Desk Receptionist/Hostess
Dave & Buster's-Winston-Salem, NC
April 2019 to March 2020
Front desk receptionist-answer phone calls sell game cards make Togo orders Team Member/Cashier
Target-Winston-Salem, NC
December 2018 to August 2019
Provides excellent customer service
Check out guests on a cash register (cash, credit and debit cards) Bags up items and hands to guests
Conducts Returns and exchanges
Keeps the front of the store clean
TEAM MEMBER
ROCKIN JUMP TRAMPOLINE PARK-Winston-Salem, NC
December 2014 to May 2019
Front desk/check-in: take payment for jump time, verify waiver/consent forms to jump Party Host: assist parents with birthday parties; serve pizza, drinks, ice cream, snacks etc. to party Concessions stands/café: sale snacks, drinks to customers Greeter: greet guests that enter the park
Jump patrol: monitor the court
Redemption counter: give out prizes in exchange for tickets won from arcade games WORK STUDY STUDENT
Shaw University-Raleigh, NC
January 2016 to May 2016
Worked in the registrar office at Shaw University as a work study student. Filed folders containing student paperwork, documents, arrange papers in alphabetical order, serve students that needed paperwork that come into office.
Education
College in Biology
Winston-Salem State University-Winston-Salem, NC
August 2017 to December 2018
college in Biology
Forsyth Technical Community College-Winston-Salem, NC August 2016 to May 2017
First year of college in Biology
Shaw University-Raleigh, NC
August 2015 to May 2016
HIGH SCHOOL DIPLOMA
NORTH FORSTYH HIGH SCHOOL-Winston-Salem, NC
August 2011 to June 2015
Skills
• Payroll
• Specimen collection / processing
• Microbiology
• Documentation review
• Sales
• Desktop Support
• Cash handling
• Medical receptionist
• Communication skills (10+ years)
• Inside sales
• Telemetry
• Cash register
• Typing
• Lesson planning
• Multi-line phone systems
• Intake
• Fraud
• Microscopy
• Word processing
• Leadership
• Office management
• Cash Register (8 years)
• ICD-10
• Barbering
• RECEPTIONIST (8 years)
• Computer Skills (10+ years)
• CUSTOMER SERVICE (8 years)
• Financial services
• Teaching
• Banking
• Supervising experience
• Training & development
• Microsoft Outlook
• Surgery
• Clerical experience
• Anatomy Knowledge
• Front desk
• Active Directory
• Customer Care
• Medical Records
• Presentation skills
• Epic
• Social media management
• Hotel experience (8 years)
• Sales management
• Finance and accounting (8 years)
• Merchandising
• Microsoft Word
• Mentoring
• Excel
• ISO 13485
• Word
• Product management
• Microsoft Windows
• Time Management (10+ years)
• Microsoft Access
• Microsoft Windows Server
• Analysis skills
• Customer service
• Quality Assurance
• Project management software
• HIPAA
• Office experience
• Windows
• Google Docs
• Filing
• Hotel experience
• Cash Handling (8 years)
• Laboratory experience
• Physiology Knowledge
• Microsoft Office (10+ years)
• Automotive diagnostics
• POS
• Network Support
• Computer literacy
• ICD-9
• Data Entry
• Microsoft Excel
• Childcare (7 years)
• Inventory
• Technical support
• Team management
• Serving
• Customer Support
• Customer relationship management
• Order entry
• Primary care
• Negotiation
• Medical Coding
• Hospital experience
• fast learner (5 years)
• Accounting
• Grocery store
• Medical terminology
• Courier
• Help Desk
• Retail sales
• Patient observation
• Budgeting
• Benefits administration
• Troubleshooting
• Classroom management
• English
• Human resources
• Team Player (5 years)
• EMR Systems
• Software troubleshooting
• Cooking
• Interviewing
• Mobile devices
• Research
• Phone etiquette
• Social media marketing
• RETAIL SALES (8 years)
• Biomedical waste
• Laboratory Experience
• Cashiering
• Medical office experience
• Writing Skills
• Babysitting (10+ years)
• Computer Networking
• Hospitality
• Technical Support (5 years)
• Upselling
• Medical records
Certifications and Licenses
CPR Certification
April 2024 to Present
AED Certification
April 2024 to Present
CSPDT
ServSafe
First Aid Certification
Certified Surgical Technologist
Driver's License
Food Handler Certification
BLS Certification
Medical Technologist
Epic Certification
Life & Health Insurance License
Certified Coding Specialist
Registered Dental Assistant
Certified Professional Coder
Certified Coding Associate
Insurance Producer License
Certified Medication Technician
Certified Dental Assistant
X-Ray Certification
Certified Medication Aide
Property & Casualty License
Additional Information
SKILLS
• Hardworking, intelligent, always get the job done!
• Good at English and Science
• creative
• great customer service
• organized
Contact this candidate