Account Manager Case Management

Nikolas Rivera

**** **** **** ******, *** Prairie, Wisconsin 53590 201-***-**** ***************@*****.***

Professional Summary

Effective team coordinator focused on producing high quality results under pressure and with integrity. Driven individual who is detail-oriented, diligent in submitting tasks on time and in accordance with established standards and regulations, who works well independently and collectively in a group to ensure mission accomplishment.

Core Competencies include:

Interviewing Skills

Installation and Document Security

Case Management

Policy Enforcement

Report Writing

Research and Analysis

Problem Solving Skills

Interpersonal & Organizational Skills

CLEARANCE AND CERTIFICATIONS

CURRENT TS/SCI CLEARANCE: September 2020

Wisconsin Army National Guard

PROFESSIONAL EXPERIENCE

GARDAWORLD SECURITY, Madison, WI

Security Account Manager

●Ensured personnel compliance to established company policy and exceeded client expectations.

●Reviewed detailed records and performed thorough analysis to ensure 100% staffing, training compliance, timely payroll submission and prevent theft or damage to property.

●Safeguarded sensitive employee information and practiced operational security.

●Conducted on-site interviews with applicants to determine character, suitability, or qualifications.

●Drafted thorough documentation and created detailed investigative reports citing company regulations and corrective action plans.

UNITED STATES MARINE CORPS

Supply Administration Marine

●Prepared, processed and archived records for over 150 employees in accordance with government retention policy.

●Maintained mission critical items valued at over $1,000,000.00.

●Achieved increased accountability and control of warehoused products, resulting in improved company readiness and delivery to customers and contributing to 100% on supply inventory audit.

EDUCATION

MERCY COLLEGE, Dobbs Ferry, NY

Bachelor of Science in Criminal Justice

TECHNICAL SKILLS

Microsoft Office Suite (Word, Excel, and PowerPoint).

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