Manager Customer Service

J.C. Frank

Brunswick, GA *****

*********@*****.***

+1912- 399 3926

Work Experience

Parts & Service

Savannah Motorsports - Indian-Savannah, GA

September 2023 to Present

• Coordinated with technicians to ensure timely completion of service orders, optimizing workflow efficiency

• Maintained detailed records of customer interactions, including service requests, complaints, and resolutions

• Supported the service manager in overseeing daily operations of the service department, ensuring smooth functioning

• Collaborated with parts department to ensure availability of required components for vehicle repairs and maintenance

• Assisted in scheduling appointments for customers based on technician availability and workload capacity

• Provided exceptional customer service by addressing concerns promptly and professionally

• Managed incoming phone calls from customers seeking assistance or information about their vehicles' servicing needs

General Manager

Tipsy McSway's Neighborhood Bar & Grill-Brunswick, GA April 2022 to April 2023

At this locally-owned, well-loved neighborhood bar & grill, we offer a lively, cozy environment with delicious in-house recipes from near-scratch kitchen. Exceptional, creative food. Our bar pours a wide variety of rotating craft beers, available in draft, bottles or cans. Bar is staffed with skilled individuals, providing daily specials along side the classics. Servers are all knowledgeable and enthusiastic (I promise!) All this in a days work, along with just about anything else you can imagine that needs doing in a restaurant.

Manager/Bartender

Brother Shuckers Bar & Grill-Hilton Head Island, SC December 2019 to April 2022

The ground-up realization of a dream of the owners, BSBG is the place for great food, tall drinks and the best live music in Hilton Head. I helped the owners put together policies & procedures for opening and operation. Oversaw daily operations as Manager/Bartender, swung a hammer and screwed in a light bulb as needed, and enjoyed nearly every minute of it.

General Manager

Millhouse Steakhouse-Brunswick, GA

July 2018 to November 2019

Overall responsibilities included daily operations of restaurant, weekly full-house inventory of product and supplies, recruitment/hiring/training of all personnel, daily reconciliation of all cash/credit/hotel transactions. This is a classic Steak House: dark interior, tinge of smoke from the grill in the air, and comfortable booths. We trained for exceptional service, front and back of house. Ongoing promotion of the restaurants offerings to surrounding businesses and hotels. Ultimate P&L responsibility.

General Manager

Bargeron Powersports & Marine-Brunswick, GA

June 2015 to June 2018

Managing the day-to-day operations of a multi-line metric power sports dealership, including staffing, training, sales, finance, etc. Honda, Kawasaki, Polaris, EZ-GO - all the toys. Education

University of Georgia-Athens, GR

1982 to 1984

High School Diploma

Harlem High School-Harlem, GA

September 1979 to June 1982

Skills

• Communication skills

• Customer service

• Microsoft Word

• Supervising experience

• Retail math

• Restaurant experience

• POS

• OEM

• Computer skills

• High-end sales

• Profit & loss

• Microsoft Excel

• Hospitality

• Sales

• Recruiting

• Microsoft Office

• Negotiation

• Team management

• E-commerce

• Management

• Leadership

• Budgeting

• Dealership experience

• Retail sales

Certifications and Licenses

TIPS

ServSafe

Driver's License

July 2020 to July 2029

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