Customer Service Call Center
Resume:
DOROTHY RICHARDSON
***** ****** * ******* ** #***2
Houston, TX 77066
*******************@*****.***
Summary
Strong organizational skills, award-winning educational background, and ability to work well with people. Dedicated management/customer service representative motivated to maintain customer satisfaction and contribute to company success.
PROFESSIONAL SKILLS
●Call Center Management
●Inbound & Outbound Call Handling
●Complaint Handling & Issue Resolution
●Telephone Sales & Customer Support
●Customer Service Excellence
●Order Processing/Transaction Management
●Data Entry and Database Administration
●New Hire Training
●Proficient in MS Word, Excel and PowerPoint
Customer Service Skills
WORK EXPERIENCE
Chase Bank Houston, TX 03/2024- Present
Retail Banker
●Assisting customers with information regarding their checking/savings account
●Process claims on customer’s account that are disputing items on their accounts
●Confirming balances on customer’s checking / savings accounts
●Assist customers with closing of their accounts
Boston Scientific Houston, TX 05/2023-03/2024
Customer Care Specialist
●Assisted patients with their monitor hook-ups
●Created a document that would reach out to new patients every 30 days
●updated reports on patients' accounts and equipment.
Memorial Hermann Hospital Houston, TX 11/2022- 03/2023
Outpatient Scheduler
●Scheduling patients for outpatient imaging.
●Verifying patient’s personal information to assist with call.
●Forwarding calls to different departments for further assistance
●Forwarding STAT orders to appropriate department to get appointments scheduled
●Communicating with doctor offices to have orders corrected for appointments
Muse/WEX Houston, TX 07/2020- 11/2022
Payment Processing Specialist
●Process credit card payments for a variety of billers, via website, phone, and automation system
●Update information regarding customers account number changes within system
●Receive incoming calls from billers to process payments via credit card
Primary Services/ Gexa Energy Houston, TX 08/2019- 01/2020
Inbound Sales Representative
●Handled incoming calls from customers wanting new electricity service
●Educated customers on electricity pricing and any additional fees
●Assisted customers on renewing of their electric services
●Processed transfers and additional services for customers
Alight Solutions/Randstad Houston, TX 09/2015-8/2019
Benefit Specialist
•Handled incoming calls for clients’ employees with their benefit enrollment.
•Educated employees on their benefits and how they work.
•Created research tickets on issues and provided resolutions when available.
•Enrolled new-hire employees into their benefits, which included medical, dental, 401K and vision
•Processed Pension enrollment and educated on rules and regulations.
AT&T Houston, TX 08/2018-04/2019
Customer Care Representative
•Taking incoming calls from current AT&T customers with service questions.
•Processing payments via electronic credit card/ checking account
•Assisting customers with account changes via plan changes, upgrades.
•Educating customers on AT&T products and services.
StaffSolve Agency Houston, TX 01/2015-05/2015
Customer Service Specialist
•Handled calls from gas owners on issues with their orders.
•processed claims for reimbursement payments
•called owners to confirm delivery of gas to stations
Verizon Wireless Houston, TX 04/2007 – 03/2010
Customer Care Representative
•Assisted customers with their cell phone bills payments, errors, and equipment changes.
•Verified information in system for customers, and also researched information for customers on charges in bills.
•Assisted with corrections/ credits, as well as taking payments via credit cards, electronic checks, and automatic monthly payments.
DHL/Manpower Houston, TX 04/2005-08/2007
Accounts Payable/Receivables
•Updated payment information utilizing company database.
•Imported Invoices
•Call customers for P.O. numbers and account information.
•Received documentation from companies that were disputing their billing amount.
•Updated and changed necessary information so that customer can be billed again.
EDUCATION
Lonestar College -2014 Houston, TX
Certificate- business office
Houston Community College-2016 Houston, TX
Associate- Business Management
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