Customer Service Human Resource
Resume:
TWAINA THACKER e: ***********@***.***
Chesapeake, OH 45619
SUMMARY
Extremely dedicated professional that is seeking to continue in customer service roles. Ability to use patience and problem solving skills to tackle daily challenges. Possess a desire to build my expertise with continued experience and educational pursuits-currently working remotely towards my Bachelor's Degree in Human Resource Administration.
AREAS OF EXPERTISE
Customer Relations
Establish professional rapport with customers in order to meet needs as well as company objectives
Apply product knowledge and familiarity to individual customer needs
Identify and adapt to different personality styles to ensure customers are at ease
Ask targeted questions to obtain all relevant data resulting to result in most positive outcome
Attentive to details when listening to my clients comments and concerns EXPERIENCE
2024 - 2025 Account Specialist, Discover Financial Services. Processed payments via phone for credit card products. Updated account information utilizing excellent information gathering skills, attentive listening and company protocols. As appropriate, transferred calls to other departments based on needs. 2016 - 2024 CAP Agent, Amazon (SDS). Researched client data to determine if individuals were repeat CAP customers. Requested and verified police reports and incident reports. Participated in additional trainings: CI Generalist, CI Specialist. Also acted as a DART agent taking specific customer calls. 2014 - 2016 Customer Service for Comcast, Results Company. Assisted customers with questions regarding services for Comcast before working in a different department called Movers. Before taking the position with Amazon, I also took escalated calls from upset customers and tried to solve issues for a win-win outcome. Use of resolution techniques and professionalism.
EDUCATION
Pres Bachelor of Science, Human Resource Administration, Southern New Hampshire University-online
1993 H.S. Diploma, Meigs High School, Pomeroy, OH
ADDITIONAL SKILLS
Document Verification Confidentiality Critical thinking
Attentive Listening Data entry Research
Computer navigation Positive Attitude Problem solving
Fast Learner De-escalation Office Equipment
Data entry Data collection Payment Processing
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