Customer Service Representative
Resume:
Alliyah
Spann
Jacksonville, FL *****
**************@*****.***
Education
High School Diploma
Westside High School, Jacksonville,
FL May 2020
Professional Summary
Friendly and motivated administrative professional with 3+ years of experience in customer service, healthcare front-desk support, and high-volume call environments, Skilled in multi line phone handling, appointment scheduling, conflict resolution, and maintaining positive guest interaction. Committed to improving workflow efficiency and team success
Skills
Phone and Front Desk Operations
Appointment scheduling and calendar management
Customer Issue Resolution
Microsoft Word ( Word, Excel, Outlook)
Team Collaboration & Fast Learning
Work History
Receptionist Administrator
Lakeside Nursing Center, Jacksonville, FL April 2024 - September 2024 Customer Service Representative
Solera, Jacksonville, FL November 2023 - February 2024 Customer Service Representative
Maximus, Jacksonville, FL July 2023 - November 2023 Managed 80+ daily calls to direct patients and family members to appropriate departments improving communication flow by 20%
Delivered warm, Professional front-desk service to an average of 50+ daily visitors, improving great satisfaction ratings
Scheduled and confirmed patient appointments, supporting workflow for nurses and healthcare staff
Resolved billing and payment issues for 100+ customers weekly, contributing to a 15% decrease in repeat calls.
Supported up to 60 customers interactions per shift, using product knowledge to resolve issues first contact.
Logged call details into CRM systems with100% accuracy, ensuring compliance with company data standards
Resolved billing and payment issues for 100+ customers weekly contributing to a 15% decrease in repeat calls Supported
Supported up to 60+ customers interactions per shift, using product knowledge to resolve issues first contact
Provided feedback on common customer issues helping supervisors identify areas for service improvement
Cast Member
Chuck E Cheese, Jacksonville, FL June 2019 - August 2020 Team Member
Sonic, Jacksonville, FL June 2017 - August 2017
Processed 100+ daily interactions it's 98% accuracy, maintaining speed and friendliness during high-volume shifts.
Built positive working relationships with a team of 10+, improving shift collaboration and efficiency.
Processed 100+ daily interactions with 98% accuracy, maintaining speed and friendliness during high-volume shifts
Built positive working relationships with a team of 10+, improving shift collaboration and efficiency
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