Customer Service
Resume:
Matthew Reynolds
Washington Court House, OH *****
***********@*****.***
Professional Summary
Dedicated forklift driver with 10+ years experience looking for a well established company with a great atmosphere where I hope to be an excellent fit.
Fast paced
Adaptable
Team Player
Problem Solver
Spatial awareness
Computer/tech Savvy
Basic math skills
Inventory control
Excellent communication
Comfortable in all weather conditions
Available to start immediately.
Proficient in:
• Loading and unloading of semi trailers, flatbeds, and warehouse shelving
• Pallet wrapping
• Cloth and metal banding
• Merchandise tagging
• Production line delivery
• Packing and shipping
Transportation of many different items that include:
• Store merchandise
• Car parts
• Home Appliances
• Lumber/drywall
• Aircraft parts and equipment
I have operated many forms of industrial equipment including the following: 1. Forklift - propane, electric, and diesel powered including a heavy duty Caterpillar Portman capable of carrying 10,000 lbs
2. Narrow aisle reach truck
3. Order/cherry picker
4. Clamp truck
5. Flatbed pickup trucks including a Ford F-350, and F-550 6. Aircraft tug tractor
7. Pallet jack
8. Power stock picker/electric ladder
9. Powered portable loading dock
Authorized to work in the US for any employer
Work Experience
Customer Service Advocate
Concentrix-Remote
October 2024 to Present
I am currently an employee of Concentrix assigned to a Medicare and retirement United healthcare project
Order Filler
Walmart-Washington Court House, OH
June 2024 to July 2024
Using a voice picking system, I drove a PCj 900 with pallets on the back in the freezer to select orders for WALMART stores
Outside Forklift Operator
Airborne Maintenance & Engineering Services-Wilmington, OH January 2024 to May 2024
Operated:
• Forklifts including heavy duty Caterpillar Portman
• Ford F-550
• Aircraft tug tractor
Transported aircraft parts and jet engines all over the airpark to varying warehouses and hangers when needed
Labeled crates/parts for shipping
Forklift Operator
ME Logistics-Jeffersonville, OH
September 2023 to December 2023
Forklift duties that included:
1. Responsible for the loading and unloading of car part pallets from shipping containers and semi trailers to warehouse.
2. Loading of customer orders from warehouse to trailers. Forklift Operator
Saddle Creek Logistics Services-Groveport, OH
February 2023 to August 2023
Forklift and clamp truck duties that included:
1. Loading and unloading of semi trailers to warehouse 2. Picking orders to load on semi trailers
Items moved for their client Lowe's included lawn mowers, large and small home appliances, patio furniture, grills, bathtubs, shower walls, and other store merchandise. Used windows tablet and RF scanner daily.
MO Line Operator
Mahle Behr-Mount Sterling, OH
June 2022 to January 2023
• Communicating with supervisor, forklift driver, and reach truck driver continuously to keep assembly lines moving.
• Parts delivery to various stations on an assembly line.
• Made sure all stations were well stocked at all times.
• Wire harness station operator on occasion.
Customer Service Associate/Loader
Lowe's Home Improvement-Chillicothe, OH
November 2018 to May 2022
• Operated forklift, reach truck and order picker to retrieve products from shelves.
• Shopping cart, lumber and plywood cart, flat cart retrieval.
• Assisted loading of purchases into customer vehicles, sometimes with the use of power portable loading dock.
• Cashier on occasion if needed.
• Vin number matching to titles for trailer sales.
• Assisting customers with sales.
Delivery Coordinator/Hardware Associate/Lot Attendant The Home Depot-Washington Court House, OH
January 2013 to October 2018
Lot Attendant
• Cart retrieval
• Loading customer orders to their vehicles
Hardware Associate
• Assisted customers needs
• Kept shelves stocked
• Spotter for forklift drivers
Delivery Will Call Coordinator
• Used forklift to pull orders that included lumber, drywall, flooring, bathroom fixtures, soil, mulch, or pallets as needed.
• Loaded to flatbed semis, and box trucks.
• Pulled orders to be placed aside for customer pickup. Education
High school diploma
Washington Senior High School - Washington Court House, OH August 2004 to June 2008
Skills
• Cashiering
• Order Entry
• Customer Service
• Sales
• Computer Operation
• Computer literacy
• Communication skills
• Forklift
• English
• Reach Truck
• Pallet Jack
• RF Scanner
• Order Picker
• Warehouse Experience
• Logistics
• Forklift
• Customer service
• Windows
• Load & unload
• Lean
• Retail sales
• Cash register
• Sales
• POS
• Cash handling
• Materials Handling
• Shipping & Receiving
• Order Picking
• Clamp Truck Experience
• Industrial Equipment Experience
• Inventory Control
• Packaging
• Freight Experience
• Box Truck
• Flatbed
• Distribution center
• Reach truck
Certifications and Licenses
Driver's License
Forklift Certification
Pallet Jack Certification
Assessments
Forklift safety — Proficient
May 2022
Best practices and safety hazards in forklift operation Full results: Proficient
Time management skills — Proficient
May 2024
Managing one's own time to complete tasks quickly and efficiently Full results: Proficient
Warehouse safety — Proficient
May 2022
Using safe practices in a warehouse setting
Full results: Proficient
Work style: Reliability — Proficient
December 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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