Customer service representative

Diana Forrester

***/***/**** - ************@*****.***

*** ******* *** *****, ** 82644

PROFILE

I have excellent Customer Service Skills- attention to detail- scheduling appointments- checking in patients- scanning-proofreading documents- 'experience in various computer systems- filing alphabetic-numeric- and great telephone communications skills- and dedicated.

SKILLS

Data Entry

EMR records

Scheduling

Quality control

EXPERIENCE

AARP Foundation: Participant (Casper)

May 2023

I have been assigned to a host agency to perform various tasks.

They would assign me various tasks to complete.

Natrona County School District: Classified Substitute (Casper)

December 2021 - June 2023

I choose the location where I wanted to be a substitute.

I reported to the front office to get my instructions.

Sometimes I would help out in a classroom.

Sometimes I helped out in the lunchroom.

Central Wyoming Senior Services: In-House Housekeeper (Casper)

May 2020 - December 2021

I drove to the senior center where I clocked my mileage.

I drove to the clients home where my mileage ended.

I proceeded to clean wherever they needed.

Some times I would do the trash, basically I performed cleaning tasks which they were unable to accomplish due to health issues.

Lincare Holdings: Chart Note Specialist (Casper)

September 2017 - January 2019

I arrived at work on time, clocked in and proceeded to go to the area where I was assigned.

I was assigned around 150 chart notes to review for medicare.

After reviewing the chart notes we either accepted them or rejected them for conditions which did not qualify for medicare.

If we accepted them, we opened another window where I proceeded to fill in the appropriate information, if I rejected them again I opened another window and explained the reason for rejection.

Kelly Services: Temporary Participant (Casper)

May 2017 - September 2017

I was a temporary worker with Kelly Services.

I arrived at Lincare Holdings on time to attend my training.

I was in training for 1 1/2 weeks there was allot to cover.

At the end of the training I was placed on a team and we worked as a team.

Walmart Supercenter: Front End Cashier (Casper)

November 2015 - September 2017

As a front end cashier, I greeted the customers and proceeded to scan their grocery items, bag the, and place them in their cart.

As a front end cashier my customer service skills were extremely important, I was the last person they saw so it was my position to make the best impression so they would return to shop at the store.

This was very important to me and I was able to meet allot of special people.

I enjoyed making them feel good, it they were having a bad day I would try to make them feel good, I would tell them how good they looked, and this made them feel good because I took the time to notice if they were okay for if they were doing good.

EDUCATION

U S Careers Institute: Medial Transcriptionist (On Line)

April 2010

I desired to learn about medical transcription.

I enjoyed the course, and with my experience at Lincare Holdings this would be a good field to go into.

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