Security Officer Customer Service

DELAND ROBERT

************@*****.*** 646-***-**** Queens, NY 11422 WWW: Bold Profile

Summary Dynamic security professional with experience at Metro One Loss Prevention, skilled in conflict de-escalation and safety testing. Proven ability to enhance customer satisfaction through attentive service and effective problem-solving. Adept at maintaining a secure environment while collaborating with diverse teams to achieve operational goals. Committed to excellence in all aspects of security and maintenance.

Skills Problem-solving and troubleshooting

Report writing

Maintaining order

Accident investigations

Surveillance monitoring

Customer service

Attention to detail

Safety testing

Organizational skills

Flexible scheduling

Active listening

Maintenance and repair

Positive attitude

Experience Unarmed Security Officer 03/2024 - 03/2025 Metro One Loss Prevention Queens, NY

Experienced unarmed security officer with over one year of proven service in maintaining a safe and secure environment for clients, staff, and the public. Adept at monitoring premises through patrols and surveillance systems, enforcing property rules and regulations, and responding swiftly to incidents or emergencies. Skilled in access control, conflict de-escalation, report writing, and collaborating with law enforcement when necessary. Committed to maintaining a visible presence to deter criminal activity, while providing excellent customer service, and ensuring a safe atmosphere for all.

Bowl 360 Mechanic 01/2021 - 08/2023

Bowl 360 NY

responsible for inspecting and repairing machinery maintenance inspections, monitor inventory, assemble mechanical components and performing repairs. Ability to lift and carry objects weighing over 30 pounds Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Juggled multiple projects and tasks to ensure high quality and timely delivery. Experience using hand and electrical tools

Ability to stand for long periods of time

Education and

Training

Some College (No Degree): Electrical Engineering

College of Staten Island of The City University of New York Staten Island, NY D

R

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