Customer Service Worker

Matthew Smith

Washington, MO 636-***-**** *********@*****.***

Motivated Cust. Service Prof. Seeking Remote Opps.

Friendly Reliable Fast Learner Customer-Focused

Professional Summary

Hardworking and personable customer service worker with several years of front-line experience helping customers in fast-paced retail and fulfillment roles. Skilled at handling questions, resolving issues, and making sure every customer walks away satisfied. Known for staying calm under pressure, working efficiently, and learning new systems quickly. Now seeking to bring these people-first skills to a remote, phone-based customer service position.

Key Skills

Customer Interaction & Support

Problem Solving & De-Escalation

Order Fulfillment & Tracking

Cash Handling & Point of Sale (POS) Systems

Inventory Management & Restocking

Fast Learner with Strong Work Ethic

Remote Communication Tools (Zoom, Slack, Google Meet)

Time Management & Organization

Empathy & Active Listening

Basic Computer and Typing Skills

Professional Experience

Retail Associate – Cashier / Stock / Fulfillments

Target, Osage Beach, MO — March 2019 – May 2022

-Greeted and assisted 100+ customers daily, answering questions and resolving concerns professionally

-Operated POS systems with speed and accuracy, handling cash, card, and mobile payments

-Prepared online orders for pickup and delivery, ensuring accuracy and timely processing

-Restocked shelves and maintained clean, organized displays during peak hours

-Communicated with team and managers to ensure smooth store operations

Warehouse Support – Order Picker & Packer

ATRO Missouri — June 2016 – February 2019

-Accurately picked and packed customer orders in a fast-paced environment

-Used handheld devices to track inventory and log completed tasks

-Collaborated with team to meet daily shipping quotas and minimize errors

-Maintained focus and efficiency during long, high-volume shifts

Education

High School Diploma

Pacific High School - Pacific, Mo

Graduated: 2004

MISSOURI COLLEGE

Associates Degree of Visual Communications

Graduated: 2006

Ready for Remote Work

-Fast internet and quiet home workspace

-Basic computer and phone skills

-Comfortable using chat, email, and online systems

-Reliable and self-motivated, ready to learn and grow

References

Available upon request.

Contact this candidate