Support Agent Tech
Resume:
caitlin johnson
Lake Charles, LA *****
************@*****.***
Work Experience
CNA
landmark-Lake Charles, LA
March 2020 to October 2023
here i did the regular cna duties. I help to ensure residents safety and help them with their everyday needs. I became licensed here, I was seeking new employment and I went back after some time had passed.
Tech Support Agent
Teleperformance-Louisiana
June 2022 to August 2023
I work for Apple assisting customers with technical difficulties dealing with their Apple products. I was about to start school and they could not work around a school schedule so I had to resign. Activities Assistant
Willow creek-Fresno, CA
February 2021 to October 2021
I assisted with fun projects for residents. Helped with putting together activities for staff. Aided as a friend and someone to keep high energy to residents. I resigned due to personal and family issues and I had to return to my home town.
Sales Expert
Premium Wireless-Irving, TX
October 2020 to January 2021
At this job i sold phones through at&t sprint and verizon. I was authorized to do upgrades add lines to an already existing service or start new lines of service with or without port. I also sold accessories and added insurance to the customers plan. At this commission plus hourly job I had to be a real go getter. I made appointments for people to schedule times to come to the store and see what i can do for them. This job also had a lot to do with marketing meaning i would go out and tell potential customers about the company and what we do.
Caregiver/Personal Assistant/CNA
Assisting Hands Home Care-Dallas, TX
September 2020 to January 2021
I ran errands filed paperwork assisted with daily needs as well helped with mail. I did basic cna work with this job.
CNA
RESTHAVEN NURSING HOME-Lake Charles, LA
June 2020 to September 2020
I helped to keep residents safe. Perform daily cna skills on the residents. Assist with adls. I left this job due to natural disasters.
Target Team Member
Target-Lake Charles, LA
August 2019 to April 2020
At this job i was trained in all areas of the store. I worked style, electronics, beauty and cashier. My main focus was the style section. I was promoted to service ambassador meaning i helped each guest to ensure that found what they were looking for and to keep them up to date on upcoming sales events. This was a great look for the store and kept great reviews coming in. Sales Associate
Boost Mobile-Lake Charles, LA
July 2019 to November 2019
I worked part time at this commission based job I sold phones and accessories. With this job being a performance based job as well i had to make sure my sales were meeting desired expectations. Retail Sales Associate
Golden Nugget-Lake Charles, LA
October 2018 to July 2019
I sold clothing at this job. For this job I had to keep a warm smile and make sure that I stayed prepared to help someone at any moment. I prided myself on a stop drop and sell method, which basically means whatever task that I am doing at the moment id put it to the side and make sure that i speak with the customer and try to get as much product sold as possible. Sales Associate
Claire's-Lake Charles, LA
June 2018 to June 2019
At this job I did ear piercings helped keep the store clean at all times and put out shipment. I also recovered often and worked register. Since it was a job around children I had to stay positive and always be prepared to make someone smile even if I wasn't having the best day. I later became the assistant manager i training (AMIT) manager position and moved up to gaining the ASM position. Education
diploma in nail technician school
avery james school of cosmetology - Lake Charles, LA August 2023 to February 2024
High school diploma in Mass Communications
Ashford University - Carlsbad, CA
February 2018 to June 2018
Skills
• Marketing
• Negotiation
• Freight Experience
• Customer Service (9 years)
• Sales Experience (9 years)
• Retail Sales (4 years)
• Recruiting (4 years)
• Assistant Manager Experience (2 years)
• Leadership Experience (9 years)
• Assisted Living (2 years)
• Video Production (2 years)
• Filming (2 years)
• Door-to-Door Experience
• Video Editing
• Final Cut Pro
• Insurance Sales
• Adobe Premiere
• Adobe After Effects
Certifications and Licenses
First Aid Certification
CNA
CPR Certification
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