Cyber Security It Support
Resume:
ALBERTO ENRIQUE CÁRDENAS AGUIAR
*************@*****.***
**** ** **** ******, *****, Miami, Florida, Estados Unidos.
Languages
Spanish native
English medium level
EDUCATION
Las Villas Central University, Cuba
2012 Informatics Engineering
I have completed several post degrees linked to the subject of Cyber security 2016 I enrolled in the Master of Tourism 201*-****-**** Sommelier general knowledge at Villa Clara tourism school JOBS EXPERTICE
Oficina Territorial de Empleo al Turismo Santa Clara Trainneer IT Support specialist September 2012 – April 2014 Network admin
Data base admin PostgreSQL, MySql
Financial system support
Microsoft Windows Server 2002 Active Directory
Virtualization: VMware, Hyper-V
Firewall configuration and management.
Microsoft Windows 7 and other Modern Desktop Operating Systems Microsoft Office Suite
LAN/WAN, DNS, DHCP, and Domain Controllers
Wireless Network Configuration & Troubleshooting
Printer/Scanner Setup & Configuration
ESCRIBIR NOMBRE
Los Caneyes hotel Santa Clara
Cyber security specialist. May 2014 – June 2015
Computer audit system. Performs analysis, diagnosis, installation, and resolution of complex desktop computers, operating system, application software and hardware technologies, and associated problems.
Responsible for partnering with the business units supported to understand the business impact of support issues.
Coordinates schedules and technical work order instructions to contracted labor for installations, moves, adds, and changes within the desktop computing environment. Updates inventory additions and changes to the inventory database. Updates and closes trouble tickets and service requests. Develop and execute test plans to ensure system functionality and reliability. UEB Los Caneyes Santa Clara
Network Admin Support. June 2015 - April 2018
Evaluate existing systems and identify opportunities for integration and improvement. Coordinate with development teams to implement system enhancements and integrations. Develop and execute test plans to ensure system functionality and reliability. Identify and troubleshoot issues, and work with developers to resolve defects. Responding to customer support tickets promptly, providing concierge-level technical support, documenting resolutions to support requests daily, and escalating tickets as needed. Installing, migrating, and managing Windows Server environments (2016/2019) Providing remote and on-site support, with issues ranging from simple desktop configuration, network troubleshooting, firewall management, and support/maintenance related to Windows Server and Office365.
Communicating effectively with clients via phone and email, responding to all requests and concerns in a timely fashion. Explaining resolutions, answering questions, and providing professional advice as needed.
Actively collaborating in the development and maintenance of IT Support processes Identifying infrastructure system needs and providing feedback for development. Provides network support by researching, analyzing, and resolving associated problems. Performs technical related tasks for projects including software, equipment and facilities. Provides training to engineers.
ESCRIBIR NOMBRE
Assists management with IT solutions that ensure target objectives. Bar Restaurante Santa Clara Santa Clara
Capitán de Servicios Gastronómicos Abril 2018 – July 2023 Gastronomic service chief
Sommelier
Change of country by humanitarian parole
Move to United States of America
The Apollo Group Miami, USA
Information Technology Telecommunications Technician October 2023 – Actually Maintaining computer infrastructures, assisting users with software and hardware issues, conducting employee training on new systems, performing software updates, and ensuring compliance with quality standards.
Facilitate communication by setting up and maintaining communication systems such as email servers, video conferencing tools, and instant messaging platforms. Implementation security protocols, monitor for vulnerabilities, and create backup and recovery plans. Quickly think of creative solutions to solve technological and computer-related problems. Skills
• Experience with Microsoft software, the entire suite to Windows 10.
• Experience with Microsoft Office tools: Outlook, Word, Excel, Visio, and PowerPoint.
• Developing and maintaining system interfaces and data synchronization across multiple systems.
• Experience with test equipment for diagnostic testing and troubleshooting.
• Experience with analyzing and troubleshooting Ethernet connectivity issues.
• Experience with TCP/IP protocol.
• Experience with Microsoft Active Directory structure.
• Experience with performing rapid restoration of laptop and desktop computers through imaging.
• Designing, managing, and implementing complex network infrastructure projects
• Additional experience in the support of Database Management Systems (DBMS) including installation, patching, troubleshooting, database installs and restructures, database backup/restore and cloning and programming and/or system maintenance
Contact this candidate