Physical Security System Engineer

Jomo Callinder, Physical Security System Engineer/ PM

San Jose, CA. 669-***-****

**********@*****.*** www.linkedin.com/in/jomo-callinder-6a068164 SUMMARY:

• Over 20 years of experience in Physical Security and Cybersecurity Systems across various infrastructures.

• Enterprise Physical Security Architecture, Embedded Software and Hardware applications.

• Specializing in roles, including: Site survey, configuration, integration, migration, deployment, design, operational guidelines, and descriptive documentation for enterprise clients.

• A self-starter with proven ability to manage multiple products and projects.

• Assist in the architecture, engineering, and deployment of security tools and security policies; evaluate the current endpoint security architecture and engineering as well as develop action plans to enhance them in accordance with industry best practices and standards

• Contribute to the organization's overall technology plan, ensuring that specific technologies integrate seamlessly with other aspects of the technical infrastructure and ecosystem; collaborate effectively with various technology teams and vendors to deliver comprehensive endpoint security solutions

• Conduct project-based site survey engineering support and provide a summary and recommendations for the equipment if needed.

• Participate in regular web seminars/ meetings with existing or new customers, listen to their concerns, and answer questions on Physical and Cybersecurity Systems needs and work environments.

• Provide feature recommendations and product roadmap to senior executives based on customer feedback.

• Strong knowledge in safety guidelines for system requirements that govern cybersecurity best practices for NIST-800- 53r5, NIST-800-82r2, NFPA 70 (NEC), and NFPA 101 (Life Safety Code).

• Provide advice, guidance, and direction to execute plans and procedures; ensure adherence to the product development process, performance, and budget targets; give last-tier support for operations and support teams, including root cause analysis and preventive measures; design system configurations, oversee system installations, and define, document, and enforce system standards

• Understand the operations and architecture of security engineering and suggest ways to improve productivity and visibility through automation; collaborate closely with internal End User Computing and Engineering teams to gather requirements and develop/deploy appropriate tools.

• Offer training and guidance to other members of the Security Engineering team, Stakeholders, Contractors, and the Project team.

• Strong knowledge in Microsoft 365 Suite, Visio, Excel, PowerShell, SharePoint Point, Projects, Smartsheet, HubSpot, Asana, and other Platforms.

• Expert knowledge in creating end-user training guide/ documentation for complex systems, e.g., Procedures for Data Acquisition and Incident Report documentation.

• Strong knowledge in Revit, AutoCAD, and Bluebeam in reviewing multiple systems site floor plan drawings to identify unseen errors and ensure all important project elements and standards have been referenced.

• Strong desire to expand my knowledge base and learn specialized advanced technological equipment, electronic security design best practices, and solutions to meet the Industry demand and improve self-awareness. EXPERIENCE:

Securify San Francisco, CA June 2023 – May 2025

Physical Security Application Admin/ VMS Administrator Genetec deployments: 20

Manage multiple Projects, including configuring, implementing, integrating, migrate, deploying, licensing, and upgrading CCure 9000 iStar Ultra G2, Lenel S2, and Lenel OnGuard ACS, Avigilon VMS, Milestone VMS, ExaqVision VMS, and OpenEye VMS, Genetec Security Center (GSC/GSOC), including Synergis Access Manager configuration, Video analytics, object classifications, Line cross analytics, intrusion zone alarm. Task with migrating on-premises GSC Federation services to GSC Cloud SaaS services, and Synergis Access Manager. Configure MS SQL database, archiver RAID Storage (for data acquisitions), Expansion Server for load balancing, Backup folder, remote client workstations, desktops, and mobile devices. Integrate Event-to-Action triggers, video analytics, object classification, line cross analytics, loitering analytics, and intrusion zone triggers with camera icons callup on a map or floor plan layout. Integrate Lenel OnGuard/ S2 Access Control systems with the Milestone XProtect VMS application for event trigger. Assign user groups, including Active Directory (AD) users, the Administrative Users group, cardholder users, group containers, and the system schedules. Participate in weekly meetings with customers and admin group leaders to review reports, service tickets, and resolutions applied. Assist the troubleshooting team in identifying root causes. Document the diagnostic approach and resolution applied for future reference. Establish comprehensive policy guidelines and best practices for all internal and external entities associated with the system architecture. Create a monthly performance checklist for network bandwidth usage, online/offline devices such as cameras, controllers, input/output devices, Windows Server resource status, and the system application functionality. Mc Dean (DoD Europe Division), Stuttgart, Germany. Feb. 2021 – Jun. 2023 Superintendent SME

Genetec deployments: 5

Overseas, several European Google Data Centers, Mini Cluster Enterprise Cyber Security Systems, and Physical Security Systems installations. Including SWH CCure 9000 Access Control System (ACS), Genetec (GSC), Microwave Motion detectors, Lidar Detectors, Intrusion Alarms installation, Emergency Door Release (EDR), Bio Metric Readers, Proximity Card Readers, IP Cameras, Racks, Patch Ports, Rack Mount ATS, Rack Grounding. System integration, migration, and deployment of physical Security systems across multiple infrastructures. Engineer support for SWH CCure 9000 Access Control System (ACS) Upgrade across multiple Google European Sites, including Genetec VMS, CCure 9000 GCM, ACM, i8 Boards, Inputs/Outputs, Relay Modules, Biometric Scanners, and Power Supplies. Provide feature recommendations and product roadmap based on customer feedback, analysis, and research. Hold daily safety meetings with team members and contractors to ensure all members and stakeholders are in a safe working environment and to reinforce adherence to company policies, safety regulations, and guidelines. Create cardholder groups, containers, system event schedules, and event-to-action triggers. Conduct level 3 equipment testing on products installed to ensure reliable operations. Provide management support for customers' security needs. Create comprehensive documentation on the system layout, percentage acquired, and equipment installed. Conduct usability testing on new or existing equipment to ensure reliable operations. OJO Technologies Fremont, CA. Jan. 2020 – Feb. 2021 Physical Security System Engineer/ VMS Administrator Genetec deployments: 25

Manage Oakland Housing Development Police Department (OHDPD) Enterprise Milestone XProtect R2 Platform, Management Server, Recording Servers Cluster Upgrade across multiple site locations, including Configuring, integrating, migrating, and deploying i2C technology, Digi WX transceivers, Axis camera, video analytics, object classifications, line cross, and Windows 2019 Servers hosting BCD Video RAID Storage. Manage the implementation, migration, and deployment of Software House Ccure 9000, Lenel OnGuard, Lenel S2 ACS, Genetec VMS Systems, Genetec Synergis Access Control Manager, ExaqVision VMS Systems across Health/ Educational Institutions and Industrial Complexes. Develop comprehensive policy guidelines and best practices for all parent and child entities within the system architecture. Desktop support management on Windows servers and desktop workstations, Hyper-V terminal, AWS, VMware, Azure, and VDI terminals. Create cardholder user groups, system schedules, and event-to-action triggers. Assist members of the Admin User Groups and Active Directory (AD) users with user verifications across multiple sites. Create solid policy guidelines and best practices for system entities associated with the cluster. Apply firmware updates and patch fixes across multiple VMware, Windows servers, software applications, and network cameras. Provide desktop support to troubleshoot physical security, cybersecurity, and VMS systems. Identify network bandwidth or connectivity issues with IP cameras, NVR, access controller headend components, and operational topology. Document root causes and steps to resolve issues, and report findings to the customer and other department owners. Create a monthly performance report for customers' Archivers, Windows Server, Recording Servers, storage capacity, online/offline devices, and the system application life cycle.

Pacific Gas & Electric (PG&E), San Francisco, CA. Jul. 2019 – Dec. 2019 Project Lead

Genetec deployments: 100

Manage Genetec Security Center (GSC) upgrade, configuration, migration, and deployment across multiple sub- stations, oil, gas, and other locations. Includes the migration and deployment of the Genetec SV32 Series and Genetec Streamvault Series. Configuring the system's video analytics and object classifications on field devices associated with the Genetec Streamvault architecture. Configure an application that requires RabbitMQ, OpenJDK, Java, and AMQ. Configure (GSC) Federation server clusters and failover archivers to prevent catastrophic failure. Design the Genetec Federation Area view clusters, video wall, and camera view layout based on GSOC requirements. Support the configuration of various Windows servers, VDI terminals, Hyper-V terminals, AWS, VMware ESXi, and Remote client workstations. Coordinate with existing Active Directory (AD) users, administrative user groups, and access cardholder user groups, and modify containers to ensure user credentials are fully functional. Apply the PowerShell script (AD/GPOs) protocols and the SCCM security policy script during system hardening and maintenance. Collaborate with the support team to troubleshoot reported issues on Windows Server, software applications, hardware drivers, biometric scanners, card readers, VMS systems, access control systems, network cameras, network switches, and hardwire field devices. Validate and ensure Windows OS updates and firmware are current and up-to-date. Apply patch fixes on components requiring application updates. Ensure strict policy guidelines and best practices are maintained to prevent system security breaches. Create a comprehensive documentation based on the root cause found and the steps taken to resolve issues. Comtel System Technology Inc., Sunnyvale, CA. Feb. 2017 – Jun. 2019 Physical Security System Engineer/ VMS Administrator Genetec deployments: 50

Engineer systems such as Genetec VMS, SWH CCure 9000 iStar Pro, iStar Ultra Series Access Control Systems, SWH CCure 9000 Site Server, Lenel OnGuard, and S2 ACS, video management systems, and Facility management systems. Elevator destination dispatch systems, visitor management systems, video Analytics, biometrics scanners, life safety systems, network cameras, intercom systems, nurse call systems, perimeter detection systems, and more. Includes integration, migration, deployment, and upgrading outdated system applications. Creates an administrative group, a user group, a cardholder group, an RDP user group, and a VMS user group. Ensure the system is accessible in the targeted environment. Establish metrics to measure usage and success factors of deployed services. Configure, implement, integrate, migrate, and deploy Genetec VMS, GSC Syngeris Access Control Manager, remote client workstations, software applications that support RabbitMQ, OpenJDK, Java, and AMQ. Desktop support in monitoring customers' VMware, access control systems, video management systems, network cameras, and network connectivity issues affecting system performance. Create documentation of the root cause and the resolution methods used to resolve the issue. Report all actions taken to department supervisors. Allied Universal Security System Anaheim, CA. May 2015 – Feb. 2017 Physical Security System Engineer/ VMS Administrator Genetec deployments: 10

Manage the designing, implementing, migrating, deploying, and upgrading multiple Genetec VMS, GSC Sysnergis AC Manager, turnstiles, Aiphone IX Series, Flir Latitude VMS System, and network cameras for various enterprise architecture. Conduct site surveys with the customer, contractors, and other stakeholders to identify the system topology layout and project execution. Assist in creating assignment tasks for configuring, migrating, and deploying the Avigilon VMS system and ExaqVision VMS system, Lenel OnGuard, S2 Access Control Systems, SWH CCure 9000 Series Access Control Systems, Amag Symmetry destination dispatch, Elevator access control, biometric scanners, and network camera across multiple commercial and industrial complexes. Create system application hierarchy, administrative user group containers, user group, cardholder user group, system event schedules, and integrate event-to-action triggers, etc. Coordinate with the network department to obtain network VLAN topology, IP schema, and network switches' port information. Assist in configuring multiple Windows Server (OS) applications and upgrades, VMware, VDI terminals, Hyper-V terminals, ESXi, Remote Client Workstations, and web services. Integrate Aiphone XI Series intercom system, Honeywell Ademco Vista Series, Bosch, DMP, Inovonics intrusion alarm systems, and Medical alert systems into VMS systems and ACS system for various health and educational institutions, financial institutions, commercial and industrial complexes. Create user guidelines and best practices to ensure the system functions at the highest level. Conduct usability testing on equipment usage to find areas of weakness and provide improvement before deployment. Provide desktop support for systems such as Genetec, SWH CCure 9000 iStar Pro Series, multiple VMS systems, biometric scanners, network cameras, intercom systems, various manufactured lock hardware/software, life safety devices, etc. Document root causes and steps to resolve issues and report them to management or other department personnel owners. ADT, El Segundo, CA. Dec. 2013 – Apr. 2015

Physical Security System Engineer

Oversees and manages the configuration, implementation, and deployment of Avigilon VMS Systems, ExaqVision VMS Systems, Victor Video Edge VMS Systems, Flir Latitude VMS Systems, Genetec VMS, NVR and DVR Encoders, biometric scanners, IP Cameras, RabbitMQ, OpenJDK, Java, and AMQ based on the system layout site floor plan for a commercial complex. Integration of multiple intrusion alarm systems and perimeter detection systems such as Bosch, Inovonics, QC Control, Honeywell Ademco Vista series, DMP, DSC Power series system, Concord 4, and Pulse intrusion alarm systems. Create and validate multi-layer user groups, an Admin user group, and Access Card Holder user groups. Define and document product/service requirements and functional definitions based on identified target customer needs. Support troubleshooting teams based on customer reports or complaints. Assist in repairing residential, commercial, physical security, and cybersecurity systems. Document the root cause, steps taken to resolve the issues, and report to the team.

Advanced Electronic Security System, NY. Sept. 2009 – Nov. 2013 Senior Lead Tech, Programmer, Installer, Integrator Conduct a site walkthrough with the customer and stakeholders to assess the system’s priorities and tasks. Upgrade and migration of Kings County Hospital's SWH CCure 8000 ACS to SWH CCure 9000 Access Control System. Migrate the database for the admin user group, cardholder groups, and other hierarchy group containers etc. Configure additional resources associated with the physical security systems application that requires RabbitMQ, Java, and AMQ across multiple commercial complexes, educational institutions, and health institutions. Support installation and integration of ExaqVision VMS, OpenEye VMS, Rapid Eye VMS System, IP Cameras, Biometric scanners, Bosch, DMP, Inovonics, Ademco intrusion systems, Medical Alert Systems, low voltage lock hardware, and among others. Check and test all product functionality before deploying it into production. Develop a knowledge base of best practices for the Technical Support team to troubleshoot device issues on the internal network.

New York Merchant and Protection, NY. March. 2006 – Aug. 2009 Lead Tech, Programmer, Installer, Integrator

Led multiple installation teams for residential intrusion alarm systems, visitor management systems (VMS) such as OpenEye VMS, ExaqVision VMS, Rapid Eye VMS System, IP Cameras, Biometric scanners, Bosch, DMP, Inovonics, Ademco intrusion systems, Medical Alert Systems intercom systems, commercial access control systems with various electric low-voltage locks hardware. And life safety power supplies. Support field install/ service tech with procedural methods to investigate defective components or component failures. Desktop support for customers' security concerns and issues related to system malfunction. Ensure proper documentation of the root cause and steps taken to resolve identified issues and track the resolution applied.

Education & Credentials:

• Technology Plus JA. Electronic Systems Engineer III GPA: A-/3.7 Sept.1985 - June 1990

• Software House CCure 9000 Certified

• Genetec Security Center ETC Certified

• Flir Latitude Video Management System (VMS) Certified

• Rauland Nurse Call System Certified

• Commend Access Control System Certified

• TWIC Transportation Security Administration Clearance

• (Actively pursuing additional certification: PMP, Milestone, Lenel OnGuard/ S2, Avigilon, Milestone, ExaqVision, OpenEye, and NIST Security).

CORE SKILLS:

• Project Engineering

• Superintendent

• Licensing/ Registry

• Programming

• Application Engineers

• Microsoft Active Directory

• Time Management • Data integrity • Group Policy

• Project Planning/ Delivery • Data analysis • Core Networking

• Leadership • Logistics • Technical skills

• Team first mindset • Migration • Adaptability

• Communication • Deployment • Creativity

• Interpersonal skills • Integration • Flexibility

• Critical thinking

• Strategic thinking

• VMware VSphere

• Design

• Proactively

• Microsoft SCCM

• Windows Server

• Desktop (OS)

• FW Update

• Video Management Systems • Risk Assessment • Computers

• Visitor Management Systems • System Maintenance • Cloud Computing

• Facility Management Systems • Loss prevention • Cloud SaaS

• Building automation systems • Problem-Solving • Cloud IaaS

• Access Control Systems

• Intrusion Detection

• Incident Response

• Multifactor Authentication

• Web application

• API’s

• Customer satisfaction • Mobile Platforms • NIST-800-82r2

• NIST-800-53r5 • NFPA 70 (NEC), • NFPA 101 (Life Safety Code).

• Documentation • Scripting • Biometrics

• Policy development • Microsoft platforms • Network Cameras

• NTFS/Share permissions • Microsoft SQL Database • Radar/ Lidar Cameras

• Strong multitasking • NoSQL Database • Supervisory Data acquisition

• Attention to detail • Bandwidth • Conflict resolution

• Products

• Software Solution Architecture

• Product-life-cycle

• Application Programming Interface

• Crime prevention strategies

• AutoCAD/ Bluebeam

Flexibility: Willing to relocate to the US or globally. On call 24/7 with unlimited travel distance if required. List of references upon request.

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