Public Relations Customer Service

Jennifer Pena

Phone: 786-***-**** **********@*****.***

Qualifications for General/Administrative Management Offers over 20+ years of experience providing the establishment, restructuring, and management of administrative operations within a variety of industries. Effectively coordinates the supervision and placement of personnel groups.

Areas of Expertise: Client Relations, International Relations, Customer Service, Office Administration, Public Relations.

Professional Synopsis

Operations Management

Ensured customer satisfaction.

Arranged travel schedules for international personnel.

Purchased and communicated effectively with vendors.

Provided translation services to law firm members and clients in the areas of birth certificates, college transcripts, and titles.

Established operational processes within a bilingual work environment. Business Administration

Performed the administration and posting of accounts payable and payroll management.

Prepared summary reports for an accountant.

Orchestrated the restructuring of accounting procedures and personnel files. Human Resources

Assisted in the relocation of foreign personnel, maintaining communication with a UK staffing company.

Trained personnel in communicating effectively with clients to deliver quality services. Professional History

2024 - 2025. Overland Landscape LLC

2016-2024 Pan Am Sign Products Inc. Quickbooks/Bookkeeping. 2014-2016. Contract with Miami Quickbooks Unlimited. 2012-2014. Worked independently with translations and office work. 2006- 2012. German Car Care. Office Manager and Service Advisor, Bookkeeper Skills/Qualifications:

QuickBooks experience and knowledge, Excel knowledge, dealing with complexity, attention to detail, confidentiality, thoroughness. Respectful. Good listener. Education

Andres Bello Catholic University: BA in social media, Major Advertising and Public Relations, minor Journalism. Caracas, Venezuela

Centro de Estudios de la Dinámica Social (CIEDIS)- Group Dynamics – Post Graduate Languages: English, Spanish and good understanding of Portuguese

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