Customer Service Representative
Resume:
Brandy Clark
Dansville, NY *****
*************@*****.***
I am an enthusiastic, self-motivated, reliable, responsible and hard working person with twenty plus years of customer service experience; I also am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative, I work well under pressure and adhere to strict deadlines and maintain excellent attendance. Work Experience
Customer Service Representative
Coast Professional, Inc.-Geneseo, NY
January 2020 to June 2022
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
• Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
• Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
Customer Service Representative
Navient-Perry, NY
June 2018 to January 2020
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends
• Contributed to team success by achieving individual targets while also supporting colleagues during peak periods
Shift Manager
NEXGEN VENTURES LLC-Mount Morris, NY
June 2012 to January 2018
• Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision
• Ensured compliance with company policies and procedures regarding cash handling, security measures, and loss prevention
Manager
McDonald's-Dansville, NY
June 2007 to March 2012
• Led a team of 18 employees, providing guidance and support to ensure efficient operations Education
High school diploma
Canaseraga School - Canaseraga, NY
September 1985 to June 1998
Skills
• Shift Management
• Cash Handling
• Supervising Experience
• Assistant Manager Experience
• Store Management Experience
Certifications and Licenses
Food Handler Certification
ServSafe
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