Program Manager Scrum Master

Bikram Ghose Dastidar

***********@*****.*** Clarence, United States 302-***-**** linkedin.com/in/bikramgdastidar Summary

Results-driven Senior Program Manager with over 19 years of experience in the IT industry, including more than a decade in senior leadership and program management roles. Proven expertise in driving large-scale, multi-million-dollar initiatives across financial services, healthcare, and technology sectors. Skilled in digital transformation, cloud migration, and enterprise fraud prevention. Led Citi’s Global Identity Verification and Fraud Prevention Program, managing global teams and delivering impactful technology solutions. Adept at strategic planning, stakeholder engagement, and Agile execution to drive operational excellence and business outcomes. Work Experience

Citi

Senior Technical Program Manager (Clarence, NY) 06/2021 – Present

Led the Global Identity Verification and Fraud Prevention Program, managing a team of 80+ professionals.

Delivered an advanced fraud management platform and managed multi-million-dollar initiatives end-to-end.

Functioned as Agile Program Scrum Master; drove sprint planning and retrospectives.

Utilized Jira and Tableau for comprehensive project tracking and reporting.

Strengthened vendor and stakeholder relationships to enhance program delivery. CareFirst BlueCross BlueShield

Digital Transformation Manager & Technology Lead 03/2020 – 06/2021 Threat & Vulnerability Program Manager 08/2018 – 02/2019 Technical Delivery Manager & Architect 08/2017 – 08/2018 Product Owner & Architect 12/2016 – 12/2017

Technical Team Lead 08/2014 – 09/2016

Oversaw AWS cloud migration to enhance system scalability.

Managed security integration efforts and advised on application security.

Directed vendor resources and defined solution architecture.

Created technical user stories and streamlined compliance processes.

Participated in BRD reviews and led documentation efforts across teams. Excellus BlueCross BlueShield

Project Lead (Buffalo, NY) 08/2019 – 02/2020

Development Team Lead (Remote) 09/2016 – 12/2016

Delivered new service designs and WebSphere portal-based solutions.

Improved operational efficiency and user experience. Freddie Mac

Technical Project Manager and Architect (Reston, VA) 03/2019 – 07/2019

Led requirements gathering and defined automation frameworks.

Modernized delivery methodologies and improved team productivity. JPMorgan Chase & Co.

Senior Developer (Newark, DE) 05/2012 – 08/2014

Senior Web Application Developer (Kolkata, India) 10/2010 – 05/2012

Built complex WebSphere applications and coordinated inter-team IT initiatives.

Developed responsive interfaces using HTML5, CSS3, jQuery, and ExtJs. Copart

Software Engineer (Kolkata, India) 02/2010 – 10/2010

Migrated legacy systems to a Spring-based architecture and performed data migrations. Staples

Software Engineer (Kolkata, India) 01/2007 – 02/2010

Enhanced IBM WebSphere Commerce functionality and resolved site issues. The Durgapur Projects Ltd.

Engineer Intern (Durgapur, India) 05/2005 – 12/2006

Maintained thermal power plant systems and transitioned to digital systems. Education

Bachelor's degree, Information Technology, West Bengal University of Technology, Kolkata, India

2002 – 2006

Diploma, Management and Operations, The ICFAI University, Tripura, India 2011 – 2013

Certifications

Certified ScrumMaster (CSM) – Scrum Alliance

IBM Certified WebSphere Portal & Commerce Developer Sun Certified Java Programmer & Web Component Developer Stanford GSB – Digital Transformation Playbook

Skills

Enterprise Program Management Digital Transformation & Cloud Migration (AWS) Global Team Leadership (80+ Members) Strategic Vendor & Stakeholder Management Scaled Agile, Scrum & SAFe Budgeting & Resource Planning Risk & Compliance Governance Metrics-Driven Decision Making REST APIs Web Services Selenium WebDriver Software Development Life Cycle (SDLC) XML Computer Science Agile Program Management Test Strategy Agile Methodologies Business Case Preparation Engineering Product Road Mapping Scrum Business Requirements

Cross-functional Team Leadership User Stories Product Development Product Management Java Software Development Vendor Management SQL Cloud Computing MySQL Requirements Analysis Business Analysis Software Project Management System Analysis Jira Business Development Manufacturing Process Improvement Data Analysis Resource Management Building Technical Teams Technical Writing Online Conferencing Project Planning Gathering Requirements Training Delivery Agile Project Management Conceptual Thinking Technical Architecture Staff Training Continuous Process Improvements Program Implementation Strategic Planning Implementation Planning Team Building Budget Management Decision Making Leadership Communication Problem Solving Client Relationships Client Management Stakeholder Management Conflict Mediation Team Oversight Process Development IT Strategy Business Acumen Advanced Analytics Digital Manufacturing Coaching Collaboration Influencing Customer Experience Cybersecurity Compliance Project Management

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