Customer Service Engineer
Resume:
AVINASH SURESH KOLI
CUSTOMER SERVICE ENGINEER
Contact Information
**************@*****.***
Area of Excellence
Customer Service
Operations
Installation &
Commissioning
Plant Operations
Troubleshooting
Safety Audits
Reports &
Documentation
Team Management
Soft Skills
Motivator
Communicator
Leader
Collaborator
Innovator
Negotiator
Planner
Profile Summary
Experienced Electrical Engineer with over 6+ years of expertise in Variable Frequency Drives (VFD) systems. Specialize in the installation, programming, troubleshooting, and maintenance of AC & DC Drives across the various industrial application.
My role involves handling breakdowns, preventive maintenance, condition monitoring of drives, and providing technical support to customers. Additionally, I ensure that the customer's technical team is well-trained in drive operations and troubleshooting to minimize downtime.
Skilled in troubleshooting and resolving complex VFD issues, ensuring minimal downtime and enhanced productivity. Strong background in electrical automation and project management.
Expertise in implementing maintenance & up-gradation schedules for various utilities & systems in power plants at the user’s level and performing periodic checks to ensure performance of various equipment and facilities.
Work Experience
CURRENTLY ON SITE: - NMDC STEEL LTD, Chhattisgarh Siemens Ltd 06th March 2023 to Till Date. (PAYROLL - DIRECT CONTRACT SIEMENS)
ROLE: -
Performing breakdowns and preventive maintenance activities. Planning monthly condition monitoring of drives & preventive maintenance of drives.
Educate customer’s technical team on drives handling, day to day measures and troubleshooting.
Handled necessary documentation & technical reports & billing activities.
JOB PROFILE: - Customer Service Engineer Siemens Ltd From 02nd Aug 2019 To Till Date.
ROLE: -
Installation, Troubleshooting, Programming & Repairing of AC & DC Drives.
Preventive Maintenance and Breakdown Maintenance of AC & DC drive Customer support onsite or telephonic, Customer relationship. Key Skills and Competencies
Identifying the root cause of problems.
Knowledge of how a big organization works.
Developing customer service personnel to their fullest potential. Knowledge of work and understanding of production/maintenance /service. Organization and planning.
Approachable, supportive and willing to assist others JOB PROFILE: - Testing Engineer Innovation Elecx. Pvt Ltd July 2017 to July 2019.
Role:
Managed project work, Panel Designing. Leading installation of equipment
Perform installation of new electrical system as per scheme, repair in case of failure in existing system.
Working as Testing Engineer related product like LV Switch gears, CT, PT and metering devices.
Career Timeline
Trainings
Training “SINAMICS G130 AC VFD” at Siemens LTD, Kalwa Mumbai. Training “SINAMICS G120 and S120 AC VFD” at Siemens LTD, Kalwa Mumbai.
Training “ELECTRICAL SAFETY” at Siemens Ltd, Kalwa Mumbai. Participated “Industrial approach in Electronics Workshop” conducted by Electronics Study Centre, Nashik at RCPIT in 2015. Education
Name of Degree School / university Years Of Passing Ma BE (Electrical Engineering)
R. C. Patel Institute of
Technology, Shirpur,
Maharashtra
2017 7.66(
Diploma In Electrical
Government
Polytechnic, Dhule,
Maharashtra
2014
7
10th standard
P. B. Mali Municipal
Highschool,
Shirpur, Maharashtra
2011 8
IT Skills
SIEMENS SOFTWARE SINAMICS STARTER V5.4.
Software Packages: MS - Office (Word, Excel & PowerPoint) Operating System: MS – Windows 7/ 8/10
Personal Details
Date of Birth: -03rd OCT 1995
Nationality: -Indian
Marital Status: -Married
Gender: - Male
Languages Known: -English, Hindi & Marathi
Current Address: - HIG DD-5, Housing Board Colony, Near Laal Bagh Ground, Jagadalpur, Dist.- Bastar, State – Chhattisgarh, 494001 Permanent Address: - 25 A, Subhash Colony, Shirpur, Near New Tahsil Office Shirpur, Dist.- Dhule, 425405.,
State. – Maharashtra.
2017-2019
Innovation Elecx
Pvt Ltd, Pune as
Testing Engineer
2019- Till Date
Siemens Ltd. as
Customer
Service Engineer
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