Project Management Customer Experience

SUMMARY

Dynamic Program & Product Leader with a track record of building trust, inspiring teams, and delivering results. I align vision with execution by mobilizing cross-functional teams, accelerating innovation, and scaling solutions that drive business growth. Skilled in Agile leadership, AI product development, and customer-centric strategy, I transform complex challenges into opportunities. Passionate about coaching Agile and Scrum teams to high performance, fostering collaboration, creativity, and accountability to deliver continuous value.

ACHIEVEMENTS

- Launched 30 new features for a SaaS platform in just 30 days.

- Published 14 highly regarded research articles on AI that have influenced industry standards and advanced thought leadership.

- Revolutionized customer experience and streamlined back-office operations by leveraging intelligent automation.

- Achieved a 50% reduction in audit time and costs through the implementation of advanced machine learning models.

- Developed AI solutions capable of predicting blood sugar levels, thereby improving patient care and outcomes.

- Deployed AI-powered source code vulnerability detection tools for popular programming languages.

CERTIFICATIONS

Certified Scrum Professional - ScrumMaster

(CSP-SM)

Project Management Institute - Agile Certified Practitioner

(PMI-ACP)

Certified ScrumMaster

(CSM)

Advanced Certified ScrumMaster

(A-CSM)

SKILLS

Business Analysis

Program Management

Product Management

Team Leadership

Project Management

Agile & Scrum

AI & LLM

Process Optimization

Intelligent Automation

SaaS Platform Development

Operational Efficiency

Compliance and Risk Management

Cross-Functional Team Leadership

Customer Experience

Strategy

ENVIRONMENT

Cloud:

AWS, MS Azure, Google Cloud Platform

AI & LLM:

AWS Sagemaker, Amazon LEX, TensorFlow, PyTorch, scikit-learn, Gemini, ChatGPT, Mistral, Vertex AI, OpenAI, RAG

Data Tools:

Tableau, Alteryx, MS PowerBI, Hadoop, SparkML, Wolfram Alpha, Matlab, Interana, NICE

DevOps:

Terraform, Ansible, Kubernetes, Docker, Jenkins

Programming:

Python, R, SQL, JavaScript, React

Project Management:

Jira, MS Project, Asana, Basecamp, Miro, Confluence

KATERINA ARCHANGORODSKAJA

COATESVILLE, PA 484-***-**** ******.****@*****.***

EDUCATION

ThePower, Spain

2021 - 2022

Master of Business Administration

European Humanities University, Lithuania

2008 - 2012

Bachelor of Laws (LLB) in International and European Law

WORK EXPERIENCE

GSK Senior Program Manager

Dec 2023 – Present

I spearhead development of LLM solutions for clinical research, expanding the product portfolio and driving market differentiation.

I lead cross-functional teams and enterprise-wide LLM deployments on GCP (Compute Engine, Kubernetes, Cloud Storage), ensuring scalable, secure, and cost-optimized infrastructure.

I oversee product and program lifecycles, aligning roadmaps, resources, and stakeholders to deliver high-impact outcomes.

I embed Agile practices and drive continuous improvement, faster time-to-market, and operational excellence.

I mentor leaders and foster a culture of innovation, accountability, and delivery excellence.

Acronis Senior Technical Project Manager

Jul 2020 – Dec 2023

Directed a global AI lab for automated code vulnerability detection and accelerated secure software delivery.

Led global data center deployments, exceeding delivery targets by 15–30% while improving operational performance.

Strengthened security and regulatory posture and achieved software compliance certifications (HIPAA, FIPS 140-2, DoDIN APL, CMMC).

Established Agile frameworks across teams to align strategy, improve delivery velocity, and foster continuous improvement.

Launched and scaled data backup solutions, driving revenue growth, market expansion, and customer acquisition.

Comcast Senior Program Manager

Feb 2018 – Jun 2020

Led cross-functional teams to deliver advanced SaaS features, including speech recognition and sentiment analysis, driving product differentiation and user growth.

Directed enterprise OKRs, vendor partnerships, risk management, and multi-million-dollar budgets to ensure on-time, on-budget delivery.

Strengthened customer acquisition and retention by aligning product strategy with market needs and fostering collaboration across product, engineering, and operations.

Achieved significant cost savings by championing intelligent automation solution to reduce 95% manual care and sales agent transactions.

Johnson & Johnson Senior BSA Advanced Analytics

Jan 2017 – Jan 2018

Developed AI models to predict clinical outcomes, integrated with cloud architectures and IoT solutions for scalable healthcare insights.

Successfully transitioned manual data operations to automated systems, improving patient monitoring and medical risk forecasting.

Incorporated customer feedback into product design and development, aligning features with user needs and business goals.

Created diabetes management products (T1 and T2), leveraging predictive algorithms to forecast blood glucose and deliver personalized insights for medications, meals, and fitness.

Comcast Senior Product Manager CX

Feb 2016 – Jan 2017

Managed a portfolio of small to large initiatives, aligned with quarterly objectives and lean startup strategies, and ensured timely delivery of mobile and web apps. Mentored a product management team, empowering them to exceed goals and drive performance.

Launched and expanded a customer experience SaaS platform with advanced analytics, content personalization, and real-time tracking features.

Optimized product strategies based on customer feedback and market trends, resulting in a 29% average growth across all product categories.

Drove B2B adoption by training users and marketing the platform to key clients, improving customer engagement.

M&T Bank Director of Product Management

Jul 2014 – Jan 2016

Delivered AI product customizations and rapid releases for the SaaS platform, enabling measurement and quantification of the full spectrum of emotions and behavioral influence analysis.

Led breakthrough R&D initiatives that expanded product capabilities, driving operational improvements and increasing overall portfolio performance.

Achieved 20% YoY growth in the financial services portfolio by managing the full product lifecycle, from ideation through post-launch.

Reduced manual back-office operations by 80% by identifying and addressing system inefficiencies using OCR, intelligent automation, blockchain, and microservices.

EPAM Systems Project Manager

Dec 2008 – Jul 2014

Led onboarding and data migration for 10,000+ users, aligning tech and business teams to accelerate platform adoption across multiple industries.

Boosted customer acquisition by 25% YoY through a strategic product roadmap that balanced stakeholder priorities with long-term growth.

Delivered high-impact QVC app launches across the UK, US, and Germany by owning QA and serving as the key product expert during release cycles.

HOBBIES

Music

Meditation

Dance

Gardening

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