Medical Assistant Customer Service

Tracy Lowe

**** ******** ****

Jacksonville FL. *2208

904-***-****

*********@*****.***

OBJECTIVE

To obtain a rewarding role within an organization where I can utilize my education and training to the fullest extent.

SKILLS & QUALIFICATIONS

CLINICAL Administrative

Venipuncture Telephone Skills

Injections Scheduling

Electrocardiogram Medical Manager

Audiometry Microsoft Word

Urinalysis Filing

Blood Smears ICD9- & CPT Coding

Glucometer First Aid Certified

Minor surgical techniques HIPPA

Autoclaving OSHA

Gram stains Customer Service Ethics

Spirometry Teleconference

GYN Exam and prep CPR Certified

EDUCATION

03/- 11/2009 Advance Career Training College Jacksonville FL. Medical Assistant

01/2021-11/2021 Florida Technical College Lakeland FL Medical Billing/Coding

EXPERIENCE

01/2018-Current Revenue Cycle Specialist Baptist Primary Care Jacksonville FL.

• Adhere to established time frame when processing all incoming work, ensuring payments and adjustments are accurately posted.

• Research and analyze payment accuracy for contracts, refunds, and patient responsibility.

• Receives batches either electronically or paper daily.

• Identify and distribute account requiring further research and action.

• Copy as needed for secondary claim filing.

• Supports other areas of Primary Care as needed and requested

• Billing Specialist

• Hospital Charges

01/2020-4/2020 Team Lead/Medical Abstractor (Temp)

• In charge of 8-10 employees

• Ensuring that all data enter in charts correctly

• Abstracting medical information and inputting in charts

• Working in Epic platform

09/1/2020-01/01/2021 Blue Cross & Blue Shield (Temp)

• Data Entry

• Explanation of Benefits to Insurers

• Making any changes to insurers Benefits

02/2012-01/2018 Medical Assistant/CSR Baptist Health Infectious Disease Jacksonville FL.

• GPMS Scheduling

• Triage

• Vital signs

• Discharge planning

• Customer Service

• Insurance Authorization

• Medication Authorization

12/2009-02/2012 Medical Assistant/CSR University of Florida Jacksonville Physicians Jacksonville FL

• IDX Scheduling

• Triage

• Vital Signs

• Discharge Planning

• GPMS Scheduling

• Customer Service

• Insurance Authorization

• Medication Authorization

• Geriatric Patients

03/06-03/09 Sales Associate/CSR Flowers Bakery Jacksonville, FL.

• Greet customers as they entered and exited the store

• Cash management

• Checking customers out in a timely manner

References available upon request

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