Customer Service Technical Support
Resume:
Tracy Davidson
Auburn, GA *****
****************@*****.***
Professional Summary
To obtain a position that will enable me to use my strong organizational skills, management skills and customer service skills.
Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Delivery Driver
UberEATS-Winder, GA
March 2020 to Present
Delivery food orders, groceries and packages.
Customer Technical Support / Porting Representative Pure Talk Holdings, INC-Covington, GA
September 2021 to August 2024
Worked remotely. Helping customers with technical issues, taking payments, ordering devices for customers. Assist customer with troubleshooting their cell phones, iPad and Apple Watches. 99% of the time I am successful in getting it fixed. Also assist with porting in and out of phone numbers with carriers. Troubleshooting consist of resetting the device, walking the customer through adding settings to connect them to the network, send test signals to the device, determine if the sim card has gone bad and needs to be replaced. Also send electronic sims to late model Apple phones, iPads and Samsung S series phones. Use Google a lot in research for troubleshooting tips on different phones, and iPads. Some customers are Irate by the time they get to me. I calm them down so that I can assist them. Customer Service/Accounts Receivables
Astro Events of NW Atlanta-Norcross, GA
May 2021 to September 2021
Took calls from customers to assist in planning their parties. Entered phone and email orders. Took payments from customers (cash and credit cards). Posted any receivables that came in. Helped out at big events selling tickets and attendant for the different inflatables. Bus Driver
Samson Tours-Atlanta, GA
August 2019 to April 2021
Drive school route for private school
Zone Supervisor
Newton County Board of Education-Covington, GA
March 2016 to March 2019
Oversee 40+ bus drivers. Work closely with administration at 4 different elementary schools, 2 middle schools and 1 high school. Evaluate drivers, schedule route coverage for absentees and field trips. Pull video and download to school files. Handle all field trips (putting in the system, assigning, and verifying). Participate in PLC. Conduct meetings with drivers as a whole and separate. Work with irate parents in person and on the phone. Assist in the training department with new employees to obtain their CDL license.
Bus Driver
Newton County Board of Education-Covington, GA
July 2005 to March 2016
Get students to and from school safely, student management Retainer - Fill in for zone supervisor in their absents, assist zone supervisor, oversee drivers at Live Oak Elementary, work closely with school administrators, assist drivers with student management issues, cover routes for field trips and absent drivers.
Trainer - Worked with new employees to obtain their CDL license. Receptionist/Assistant to Paralegal
LaMalva & Oeland Attorneys at Law-Conyers, GA
August 2004 to July 2005
Greeted clients, set appointments and filed legal documents at the courthouse. Customer Service/Collections/Accounts Receivable
Mudd Pie-Stone Mountain, GA
May 2001 to August 2004
Handled all clients and customer concerns, handles all irate customers, took orders by phone and email, entered all orders and made collection calls to past due customers. Posted all receivables in the system. Key Account Manager - Managed the key account department representatives and trained new employees.
Customer Service Representative
Harland Clarke-Conyers, GA
February 1996 to May 2001
Inbound call center. Taken orders from banks, customers,Office Depot, Office Max and Staples for checks. Entered orders, gave status on orders, helped with incorrect bank information on checks. Education
High school or equivalent
Towers High School-Decatur, GA
January 1984 to December 1989
Skills
• Customer service (10+ years)
• Technical support (3 years)
• Driving (10+ years)
• Data Entry (10+ years)
• Accounts receivable (6 years)
• Customer Service (10+ years)
• CSR (10+ years)
• Typing (10+ years)
• customer service, 3+ years in management, experience in routing and field trip software. (10+ years)
• Call Center (4 years)
• Order entry
• Delivery Driver Experience
• Accounts Receivable
• School Bus Driving (10+ years)
• Troubleshooting
• Bus Driving
• Account management
• Customer Support (10+ years)
• Accounting
• Customer Care
• Accounts Payable
• Office management
• Management
• Shuttle Driving
• Front desk
• Commercial driving
• Order Entry
• Microsoft Office
• Telecommunication
• Office Management
• Accounting software
• Leadership
• Windows
Certifications and Licenses
Passenger Endorsement
School Bus Endorsement
CDL
Driver's License
CDL B
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