System Administrator Desktop Support

ADEME G TEMESGEN

CERTIFICATIONS

COMPTIA A+ and Network+ Certified

Cisco Network Essentials

Cisco Network Defense

TECHNICAL SKILLS

Software: Windows 10/8/7/XP, O365, Remote Desktop, Google Apps, Apple iOS, Android OS, SCCM, Intune, Active Directory, Azure Active Directory

Hardware: Mac and Windows PC, laptops, printers, scanners, SSD, DDRx, peripheral components/connectors

Networking: LAN, WAN, DHCP, Cisco, Switches/Routers, Vlan, VTP, DHCP, Port security, Cisco wireless controller, Cisco access points, SSID, VLAN, and Dynamic Interface

PROFESSIONAL EXPERIENCES

TATA CONSULTANCY SERVICES/HANOVER INSURANCE Boston, MA July 2024 – March 2025

Desktop Support Engineer

Support 300 users including Windows and Mac devices

Troubleshoot network issues such as DHCP, rewiring, and configuration of routers and switches

SUFFOLK CONSTUCTION, Boston, MA January 2023 - July 2024

IT Field Service Technician

IT user support for 1,000 employees on Windows and Mac

Provide software and hardware A/V support, setting up and scheduling user conference calls via Teams

Setup Network devices, Cisco switches, FortiGate Firewall, Aruba Wireless Access points, and deploying on a new jobsite

Adding and Monitoring all network devices through SolarWinds monitoring tool

Used PowerShell and Bash for specific comments

Add all the new network devices on ISE (Identity Service Engine)

Manage Intune for Mobile Device Management (MDM) and for mobile application synchronization

Install MFP printers and plotters on-site

Identify and resolve wired and wireless connectivity issues

Configure Microsoft Surface hub, MTR, Hub 500 and make them ready to use for conference

MERCK, Boston, MA August 2022 - December 2022

Desktop Support Specialist

Deploying Windows 10 images to Lenovo Workstation

Re-image a workstation using pull media through the network

Installing and setup application

Pushing updates and installing applications via SCCM

Unlock accounts and reset passwords on Active Directory

Used PowerShell and Bash for specific comments

Installing a Network printer and enroll users for a badge printing

Updating inventory information for a device

Upgrading Memory RAM for workstations

Configuring and assigning a hostname for each device

Utilize a ticket from service now and give a solution based on the priority of the tickets

Resolving user’s wi-fi issues

Resolving dhcp and dns issues

MASS GENERAL BRIGHAM, Boston, MA June 2020 - August 2022

Network Technician

Deploying Windows 10 images to the workstations

Re-image a workstation using either full thumb drive or SCCM

Installing and setup application

Installing a Network printer and mapping the printer to the workstation

Updating inventory information for a device

Upgrading Memory RAM for workstations

Configuring a workstation to the right Organizational Unit

Utilize a ticket from service now and give a solution based on the priority of the tickets

Troubleshoot zebra label printer issues

Deploying Windows 10 images to the workstations

Re-image a workstation using either full thumb drive or SCCM

Installing and setup application

Installing a Network printer and mapping the printer to the workstation

Updating inventory information for a device

upgrading Memory RAM for workstations

configuring a workstation to the right Organizational Unit

Utilize a ticket from service now and resolve the issue based on the priority of the tickets

Resolving zebra label printer issues

INSA, Addis Ababa, ET 2011 – 2019

Network Technician and System Administrator

Deploying LAN and WAN Networks

Installing, punching crimping and testing Network cables such as cat 6e and 7 network cables, testing single mode and multi-mode fiber Cables

Configuring Cisco switches and cisco wireless controller and cisco Access points

Experience configuring desktop, laptop, printers, and all network devices and troubleshooting them

ADDITIONAL TECHNICAL SKILLS

Networking

Customer Support

Help Desk

CCNA

Structural Cabling

English and Amharic Languages

EDUCATION

Per Scholas, Cambridge, MA

June 2020

15-weeks hands-on technology training focused on receiving the CompTIA A+ and Network+ Certificates

Saint Marry University College, Addis Ababa, Ethiopia

October 2007 to August 2010

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