Data Analyst Technical Information

Summary:

Experienced Operations and Analytics Professional

• Anticipate needs beyond the initial request to encompass all user requirements

• Communicate complex technical information to both technical and non-technical audiences to streamline procedures, improve efficiency, and provide exceptional service to the customer

• Success in working with internal and external stakeholders through use of strong leadership skills

• Working within tight deadlines and meet project milestones

• Strong analytical and conceptual thinking skills utilized to initiate cost effective programs

• Ensure results and meet project goals

Core Competencies:

Coaching and Mentoring

Database Analysis & Information Management

Strategic Management

Customer Relationship Management

Commitment to Customer Excellence

Methodical Approach

Persuading and Influencing Staff

Identifying Patterns or Connections

Collaborative Working

Creative Technical Capabilities

Professional Experience

SAN DIEGO GAS & ELECTRIC, San Diego, California 1997 - Present

Principal Customer Data Analyst Customer Field Operations – Strategy and Analytics 7/2020 – 5/2025

• Provided on-the job training and coaching to teammates to help them enhance their skills in writing database queries and Excel formulas.

• Applied expertise to address and evaluate significant business needs/problems and complex issues to ultimately provide recommended solutions.

• Reviewed and/or conducted specialized analytics related to the most technical projects.

• Used data to provide advanced analytical support on the critical issues related to the most tailored customer targeting and campaign effectiveness, key metric reporting, regulatory data requests and similar efforts.

• Served as a key internal consultant for end-use evaluation of large additional data solutions and capital projects that have important future and/or company-wide implications.

• Actively sought insight to analyze and evaluate data/metric-based solutions, requirements, and regulations of the California Public Utility Commission, as it relates to internal client analytical needs, and recommend appropriate strategy and action to comply.

• Designed custom queries to produce customer bill calculations as part of the Test Year 2024 General Rate Case (GRC).

Senior Customer Data Analyst Marketing, Research & Analytics 9/2015 - 7/2020

• Communicated technical information to non-technical audiences using any means necessary.

• Worked with my clients to identify their intended use for requested data and determine if any adjustments need to be made to the request.

• Rather than just providing the answer when asked a question, I will work with someone to help them understand the answer on their own. This not only provides a sense of accomplishment, but also builds confidence.

• Identified ways to streamline procedures and improve efficiency and service.

•Developed and maintained SQL queries used to fulfill data requests from various internal organizations.

•Worked with CRM system to upload marketing campaigns.

Sr. Business Analyst II AMO Project Support/ Smart Meter Technology 8/2011 - 9/2015

• Worked with others to bring out the best in people through individualized mentoring to help them to see their potential and focus on the positive through continued personal and professional growth.

• Ensured database differences were transparent to our clients/leadership by being proactive and calling to verify details to avoid assumptions and/or confusion.

• Developed and maintained SQL queries for various reporting needs for statistical and KPI reporting.

• Participated in the Steering Committee for the AMO All Hands Offsite by assuming a leadership role and taking over for another committee member who dropped out at the last minute.

Measurement Supervisor – Customer Operations - South – July 2006 to January 2011

Sr Meas Data Analyst – Mass Market Billing – June 2004 to July 2006

Business Systems Analyst – Mass Market Billing – November 2002 to June 2004

Sr Meter Data Systems Analyst – Customer Billing Operations – October 2001 to November 2002

Software Developer – Information Technology – September 1997 to October 2001

Technical Skills:

Programming & Database Analysis: Developed complex SQL queries to extract data for analysis. Perform data forecasting for summer energy usage.

Applications: Windows 10, Microsoft SQL Server, Microsoft Office Products, Dbeaver, Toad Data Point, SQL Developer for Oracle, Power BI, Hadoop, Postgre SQL, SAP HANA, DB2

Education

BS, Information Systems, Coleman College, La Mesa CA

MBA, Technology Management, University of Phoenix, San Diego CA

Awards:

Cybersecurity Leadership Award 2018

Accomplishments:

Completed Performance Management Certificate Program

Completed Manager's Toolkit at UCSD Extension

Completed Leadership Certificate

Completed New Leader Training Camp

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