Customer Service Representative
Resume:
SHAWNA
BURTON
*******@*****.***
Maricopa, AZ 85001
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
PROFESSIONAL SUMMARY
Intouch CX - Apple Finance Specialist / Apple Media Specialist Mesa, AZ • 04/2023 - 10/2024
FCA Chrysler - Production Operator
Warren, Michigan • 11/2017 - 09/2022
Star Carina - Store Manager
Phoenix, AZ • 10/2021 - 01/2022
DMC Network - Medical Assistant
Detroit, Michigan • 02/2011 - 08/2016
WORK HISTORY
Contacts customers to immediately find resolutions for escalated issues.
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Reduce process discrepancies through measured implementation of performance reporting and data systems.
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Identify process issues and made recommendations for improvement or correction.
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• Address billing issues and perform billing tasks.
• Assist with trouble shooting devices
• Taking inbound and outbound calls in a high volume call center. Provide information about products and services, take orders and process returns.
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• Set up and adjusted machines for day-to-day operations. Inspected final products to assess compliance with quality standards and established tolerances.
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Worked with supervisor to coordinate workflow and updated daily production team accordingly.
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Managed workflow scheduling, data entry and accuracy verification for large data projects.
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Managed inventory control, cash control, and store opening and closing procedures.
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Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
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• Assisted with hiring, training and mentoring new staff members.
• Conducted billing and coding
• Customer service, clerical and data entry
SKILLS
• Teamwork and Communication
Knowledge of Production
Processes
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• Training Junior Team Members
• Data Verification & Acquisition
• Transcribing Documents
• Microsoft Office
Accounts Payable and Accounts
Receivable
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• Issue and Complaint Resolution
• Customer Service and Assistance
• Inbound and Outbound Calling
Multi-Line Telephone System
Operation
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Wayne State University
Detroit, MI
Bachelor of Arts: Business
Communications
Sanford-Brown College - Dearborn
Dearborn, MI • 06/2011
Diploma/certificate: Medical
Assistant
EDUCATION
• Dean's List
• Honor Roll
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