Customer Service Support
Resume:
Sohail Siddiqui
Contact Calgary, AB, T*R *S* Ph # 587-***-**** Email ******.********.***@*****.***
Objective
Knowledgeable and dedicated customer service professional with extensive experience in the Security industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing client rapport. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Work Experience
Maximus Canada (CSR at Canadian Dental Care Plan) May 2024 to Feb 2025
Answer incoming calls and respond to inquiries related to the CDCP.
Assist callers with understanding their eligibility and the benefits available under the plan.
Guide individuals through the application process and provide information on required documentation.
Explain the CDCP’s coverage details, including what services are covered, the extent of coverage, and any necessary steps for preauthorization of services.
Help resolve any issues or concerns related to the dental care services provided under the CDCP.
Maintain up-to-date knowledge of the CDCP’s policies and procedures to provide accurate information to callers.
Work closely with dental providers and other stakeholders to facilitate access to covered services.
CSR ( Commissionaires Calgary) Dec 2020 to May 2024
Developed and actualized customer service initiatives to decrease wait times.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers.
Informed customers about special promotions and provided detailed information for various products.
Executes excellent sales floor merchandising and selling.
Responded to customer requests for products, services, and company information.
Updated account information to maintain customer records.
CSR • (SNC-Lavalin) Jun 2013- Nov 2014
Answer incoming calls/emails from existing and prospective tenants.
Demonstrate a high level of professionalism and courtesy.
Respond to leasing inquiries, give detailed information & schedule viewing appointments.
Respond to maintenance and other tenant requests, provide detailed information & schedule maintenance.
Follow up with existing and prospective tenants with their maintenance schedules and viewing appointments to ensure that services provided are to their satisfaction.
Attend required meetings.
Used critical thinking to break down problems, evaluate solutions, and make decisions.
Identified issues, analyzed information, and provided solutions to problems.
Delivered services to customer locations within specific timeframes
CSR • (Give and Go Food, Toronto) Dec 2005- Aug 2011
Responded to and handled customer complaints and inquiries promptly.
Maintained a polite and professional telephone manner.
Developed personal organization and multitasking skills in a fast-paced environment.
Provided premium quotes and executed online policy changes.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers.
Recorded account information to open new customer accounts.
Answered product and service questions, suggesting other offerings to attract potential customers.
Responded to customer requests for products, services, and company information.
Clarified customer issues and determined the root cause of problems to resolve product or service complaints.
Key Skills
Negotiation Adaptable
Inbound and Outbound calling
Administrative support multi-line phone talent
Recordkeeping Communicative
Education
(2012-2014)
B.sc Petroleum Engineering and Technology, SAIT (2013-2015)
ESL Upgrade Program Sheridan, Mississauga, Ontario. (2009-2010)
References
[Available upon request.]
Contact this candidate