Customer Service Technician

Tyrone Brono

281-***-**** • ******@*******.***

Detail-oriented Audio Visual Technician in training at Avant Media Institute, skilled in operating and troubleshooting various audio/visual systems. Hands-on experience in equipment maintenance and inspections, along with a strong customer service background, DJ set the mood and vibe with music for club Events that wall vary from adult social events inside the club/studios. Wedding events pool parties, Kid and family events. Prepare playlists and ensure the music choices are on all brand and suitable for type of event.

Key Skills

Audio/Visual Equipment Operation

Technical Troubleshooting

Preventive Maintenance

Customer Service Excellence

System Installation

Entertainment Disc Jockey

Data Recording and Reporting

Chemical Processing Knowledge

Mechanical and Electrical Systems

Communication Skills

Problem Solving

Microsoft Office Proficiency

Professional Experience

Housing Inspector, Houston Housing Authority, Houston, TX 08/2023 – 08/2024

Conducted initial, annual, and special inspections of units in compliance with Housing Quality Standards (HQS).

Advised property owners and residents on inspection results, ensuring timely follow-ups and re-inspections.

Documented inspection reports and provided guidance on maintaining compliance.

Coordinated with tenants and property owners to address issues, fostering positive relationships to uphold safety standards.

Cooler Service Field Technician, Coca-Cola Southwest Beverages, Houston, TX 04/2023 – 08/2023

Performed mechanical services and preventive maintenance on cold drink equipment, including refrigeration systems.

Maintained customer relationships by providing prompt and efficient service.

Diagnosed and resolved technical issues to minimize equipment downtime.

Ensured compliance with safety and operational guidelines to maintain equipment reliability.

Service Technician, Primo Water Corporation, Houston, TX 10/2021 – 04/2023

Responded to service calls, performed equipment troubleshooting, and conducted repairs on water equipment.

Provided regular preventive maintenance to ensure long-term equipment performance.

Maintained high standards of service quality, resulting in increased customer satisfaction and repeat business.

Residential Sales Inspector, Orkin LLC, Houston, TX 07/2021 – 10/2021

Prospected and developed new business within designated territories, achieving and surpassing sales targets.

Conducted on-site inspections to assess pest control needs and provided customized solutions for clients.

Delivered product presentations and created tailored proposals to meet customer requirements.

Scheduled and managed sales appointments, building strong client relationships to drive business growth.

Service Technician, the ICEE Company, Houston, TX 03/2020 – 07/2021

Handled dispatch service calls, troubleshooting, and preventive maintenance of ICEE machines across various locations.

Diagnosed technical problems and provided efficient repair solutions to maintain uninterrupted service.

Managed inventory of spare parts and ensured timely availability for maintenance needs.

Delivered high-quality customer service, building rapport with clients to ensure satisfaction.

Service Technician, Gordon Food Services, Houston, TX 01/2019 – 03/2020

Installed and serviced commercial kitchen equipment, including beverage machines and dishwashers, in restaurants, schools, and hospitals.

Ensured all equipment installations complied with local health and safety regulations.

Performed regular maintenance to prevent equipment breakdowns and extend service life.

Communicated with clients to resolve issues and ensure their equipment operated smoothly and efficiently.

Education

Avant Media Institute, Houston, TX

Audio Visual Technician Program Currently Enrolled

Audio Engineering

Events DJ

LICENSES & CERTIFICATIONS

ICC Commercial Building Inspector - Builders Academy, Houston, TX

HVAC Certification Universal

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